Brian Sserunjogi, PMP®

Experience

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  Service&Computer Industries Limited

  Jun 2010 - Nov 2011

  Trainee – Support Engineer

  Responsibilities and accomplishments: Repaired, serviced and maintained clients’ computers, printers and other hardware. Acquired vast knowledge about computers repairs. Followed up with clients to ensure their IT systems were fully functional after troubleshooting, in some instances paid them visits.  Researched, diagnosed, troubleshot and identified solutions to resolve system issues at the station. Talked to clients through a series of actions, either via phone, email or chat, until they solved a technical issue. Documented technical knowledge in the form of notes and manuals which were later issued to clients for self-service purposes. Show less

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  Management Training and Advisory Centre -MTAC

  Feb 2013 - Aug 2013

  Part Time Lecturer -ICT

  Responsibilities and accomplishments: Carried out research, taught and assessed students’ performance in all the allocated courses. Maintained course files, learner profiles and course/learner records as required by MTAC and external bodies. Prepared teaching and learning materials and ensured timely marking of learners’ course works and examinations. Participated in the development, planning and implementation of a high quality curriculum. Participated in the monitoring, review and evaluation of courses as within the program area in line with MTAC’s quality procedures. Prepared and administered tests and other assessment material relevant to the courses and their curriculum. Offered lectures in areas allocated by the Head of Department. Show less

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  WPP-Scangroup

  Apr 2015 - Feb 2017

  IT Engineer

  Responsibilities and accomplishments: Served as the first point of contact for customers seeking technical assistance over the phone or email. Determined the best solution based on the issue and details provided by customers. Ensured planning, deployment and attribution of ICT Equipment. Maintained, serviced and strived towards proper handling of ICT Assets. Provided day-to-day system’s support to the different company workers. Passed on any feedback or suggestions by customers to the appropriate internal team. Directed unresolved issues to the next level of support personnel. Show less

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  SYBYL

  Mar 2017 - Oct 2020

  Project Management Analyst

  Roles and Responsibilities: Developing project plans goals, and budgets; as well as identifying resources needed. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Guiding and performing strategic analysis for projects. Planning and overseeing the preparation and dissemination of project communications. Developing schedules and methods for measuring results. Providing day-to-day reports to Project Manager. Organizing and managing all phases of projects to ensure on-time completion Show less

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  Mantra Technologies

  Nov 2020 - Feb 2022

  Project Manager

  Program/Project Management:Successfully manage and deliver IT projects from both government and private entities

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  Absa Bank Uganda

  Mar 2022 - now

  Project and Change Manager