Anna P.

Experience

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  SD Services LTD

  Jan 2014 - Jan 2019

  Operations Specialist – Trading, Crypto, and Compliance

  Managed customer operations and compliance processes for a regulated forex trading platform.Handled KYC, EDD, and AML checks during onboarding and ongoing client monitoring.Supported customer support and complaints resolution for complex client cases.Conducted chargeback investigations and risk assessments to reduce fraud exposure.Delivered internal training on AML procedures and helped standardize onboarding and verification workflows.Collaborated with back office, QA, and risk teams to improve service quality and compliance alignment. Show less

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  Qfun Technology Ltd

  Feb 2020 - Jul 2022

  Operations and Payments Risk Specialist

  Managed daily payment operations and customer support across B2B and B2C segments, with a focus on VIP onboarding and retention.Led KYC and due diligence processes for high-value clients, ensuring compliance with internal policies and regulatory requirements.Built and optimized payment infrastructure, integrating multiple PSPs and e-wallets.Coordinated chargeback management, payment routing, and fallback rules for smooth transaction flows.Worked closely with compliance, tech, and legal teams to align operations with iGaming regulatory standards.Delivered internal training and created onboarding SOPs to improve service quality and team efficiency. Show less

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  Xace

  Aug 2022 - Jan 2025

  Senior Lead – Transaction Monitoring, AML & Payments

  Managed daily transaction monitoring and payment operations for high-risk B2B clients.Oversaw KYC, EDD, sanctions/PEP screening, and handled regulatory reporting (STRs/SARs).Built a scalable onboarding model and risk scoring system for 350+ clients.Trained internal teams on AML procedures and improved cross-department workflows.Worked with PSPs and financial institutions to ensure smooth operations and compliance with EU/UK regulations.

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  EMI Startup

  Feb 2025 - Apr 2025

  Head of Risk and Compliance

  Short-term freelance project during the early setup phase of an EMI, focused on preparing for regulatory and operational readiness.