Jan Odesanya

Experience

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  Telnet Group

  Mar 2003 - Oct 2004

  Project Analyst

  As a Project Analyst at Telnet Group, I spearheaded initiatives to enhance project delivery across Finance and Training. I optimized processes, implemented standardization, and fostered strong client relationships. By collaborating with stakeholders to develop project management methodologies, I ensured efficient project execution, leading to faster completion times, improved resource utilization, and increased client satisfaction.

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  Airtel Nigeria

  Nov 2004 - Sept 2007

  Business Analyst

  Played a pivotal role in redefining service delivery processes and structures during Airtel Nigeria's transition from V-Mobile to Celtel. Collaborated extensively with stakeholders across departments to gather requirements and drive operational efficiency improvements.Key Contributions and Achievements:Transition Leadership: Led the business analysis efforts during a critical period of company transformation, ensuring a smooth transition and minimizing disruptions to service delivery.Process Re-engineering: Re-engineered key business processes within the Service Delivery Group, streamlining workflows, eliminating bottlenecks, and improving overall efficiency.Customer Service Enhancement: Implemented initiatives to enhance customer service quality, including improved response times, issue resolution rates, and customer satisfaction levels.Stakeholder Collaboration: Facilitated effective communication and collaboration between diverse stakeholders, aligning their needs with the new service delivery model.Operational Efficiency: Achieved significant improvements in operational efficiency through process optimization, automation, and resource allocation.This strategic transformation resulted in a more agile and customer-centric service delivery model for Airtel Nigeria, enabling the company to better serve its growing customer base and maintain a competitive edge in the market. Show less

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  T-Mobile

  Apr 2009 - Oct 2011

  Senior Business Analyst

  Collaborated with a 3rd party supplier to spearhead a transformative redesign of the council's intranet, focusing on improved usability and navigation.Key Contributions and Achievements:User-Centric Design: Conducted extensive one-on-one interviews with process owners, senior stakeholders, and subject matter experts to gather in-depth insights into their needs and pain points. This user-centric approach ensured the redesign addressed the most critical usability issues and delivered a truly valuable solution.Requirement Prioritization: Translated qualitative and quantitative feedback into actionable functional and non-functional requirements, prioritizing features based on their potential impact on user experience and overall efficiency.Impact Assessment: Rigorously assessed the potential impact of proposed changes on other projects, systems, and business areas, ensuring a holistic approach to solution delivery and minimizing disruptions.Cross-Functional Collaboration: Facilitated seamless communication and collaboration between business stakeholders, technical teams, and the 3rd party supplier, ensuring that requirements were clearly understood, solutions were feasible, and all parties were aligned on project goals and timelines.This strategic initiative resulted in a significantly improved intranet experience for council employees, streamlining access to critical information and tools, enhancing productivity, and fostering a more connected and engaged workforce. Show less

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  STYLE INSTINCTS LIMITED

  Nov 2010 - Sept 2016

  Freelance Interior Designer

  In the UK, I nurtured my passion for interior design through freelance work with Style Instincts Limited, designing beautiful and functional homes for busy moms while simultaneously pursuing my IT consulting career. My focus remained on creating spaces that catered to the unique needs of modern families, blending aesthetics with practicality and functionality.Overview:- Niche Expertise: Specializing in designing for busy moms in the UK market, understanding their cultural nuances and specific lifestyle requirements.- Collaborative Approach: Partnered closely with clients to identify their design goals, functional needs, and budget parameters, ensuring a tailored design solution for each project.- Full-Service Design: Provided comprehensive design services, from initial concept development and space planning to material selection, sourcing, and project management.- Results-Driven: Consistently delivered exceptional results, exceeding client expectations while adhering to project timelines and budgets.Key Accomplishments:- Transformed Period Property: Successfully modernized a traditional Victorian home for a busy family, preserving its historical charm while incorporating contemporary design elements and amenities to meet the needs of a modern lifestyle.- Optimized Small Spaces: Redesigned a compact London flat for a young family, maximizing storage and functionality while creating a welcoming and stylish atmosphere.- Created Child-Friendly Environments: Designed a vibrant and playful nursery for a newborn, incorporating stimulating colors, textures, and interactive elements to support the child's development.- Cultivated Client Loyalty: Received positive testimonials and referrals from satisfied clients, demonstrating the value and impact of my design expertise. Show less

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  Buckinghamshire County Council

  Oct 2011 - Mar 2013

  Lead Business Analyst

  Played pivotal role in a Transformation Programme within ICT at Buckinghamshire County Council, delivering £25 million in savings through strategic process optimization and service management improvements.Key Contributions and Achievements:- Service Management Overhaul: Analyzed and resolved critical service delivery issues across front-office and back-office IT support. Re-engineered processes, redefined SLAs, and implemented new tools, resulting in faster resolution times, increased customer satisfaction, and reduced escalations.- Front-Line Empowerment: Developed and implemented a comprehensive training program to enhance the capabilities of front-line staff, enabling them to resolve more issues independently and reducing reliance on higher-level support. This freed up senior IT staff to focus on strategic initiatives and innovation.- Cost Reduction and Efficiency: Identified and eliminated redundancies and bottlenecks in cross-departmental processes, resulting in streamlined workflows, reduced operational costs, and improved resource allocation. Implemented lean principles and continuous improvement methodologies to foster a culture of efficiency and innovation.Through these strategic interventions, I successfully transformed the Council's service delivery model, achieving significant cost savings while enhancing the quality and responsiveness of support services for both internal and external stakeholders. Show less

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  St Andrew's Healthcare

  Aug 2013 - Feb 2014

  Lead Business Analyst

  At St Andrews Aged-Care Hospital, I spearheaded the business analysis efforts for a critical ERP (SAP) implementation project, replacing their legacy finance system (Agresso) and streamlining processes across Finance, Payroll, Procurement, and Inventory Management. My role was instrumental in ensuring a smooth transition to the new system, maximizing its benefits for operational efficiency and financial management.Key Contributions and Achievements:- SAP Implementation:Collaborated with Finance, Payroll, Procurement, and Inventory Management teams to gather, analyze, and document comprehensive business requirements for the SAP implementation.- Translated complex business needs into clear, actionable technical requirements, ensuring alignment between the new system and the hospital's unique operational processes.- Facilitated workshops and training sessions to prepare staff for the transition to SAP, ensuring a seamless adoption and minimizing disruptions to daily operations.- Developed comprehensive documentation, including user guides and training materials, to support ongoing system usage and ensure long-term sustainability.- Financial Management Enhancement: Played a key role in configuring SAP's financial modules to meet the specific needs of the aged-care hospital, ensuring accurate financial reporting, budgeting, and forecasting.- Implemented controls and processes to ensure compliance with regulatory requirements and financial standards, minimizing risk and ensuring the hospital's financial health.Overall Impact:- Successfully delivered the SAP implementation project on time and within budget, exceeding stakeholder expectations and achieving a smooth transition from the legacy system.- Empowered the hospital to achieve significant improvements in operational efficiency, financial management, and reporting capabilities. Show less

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  Vodafone UK

  Mar 2014 - Aug 2014

  Senior Business Analyst

  At Vodafone, I played a key role in a large-scale Transformation Programme aimed at leveraging new technical capabilities from the Oracle Suite (Siebel CRM, BRM, and OSM) to enhance customer experience and drive cost savings for the company. My expertise focused on bridging the gap between business needs and technical solutions, ensuring the successful implementation of new systems and optimized processes.Key Contributions and Achievements:- Oracle Suite Deployment: Collaborated extensively with stakeholders across multiple channels to elicit, analyze, and document business and end-user requirements for the new Oracle systems.Translated complex technical requirements into clear, actionable user stories and acceptance criteria, ensuring alignment between business needs and system functionality.- Facilitated workshops and training sessions to ensure smooth user adoption of the new systems and processes.- Process Optimization and Improvement: Conducted detailed analysis of existing operational processes and procedures, identifying pain points, bottlenecks, and opportunities for improvement.- Developed and implemented optimized processes that leveraged the new Oracle capabilities to streamline operations, reduce manual effort, and improve efficiency.- Customer Experience Enhancement: Worked closely with customer service teams to understand their pain points and challenges, translating their feedback into actionable requirements for the new systems.- Designed and implemented customer-centric processes that leveraged the new Oracle capabilities to personalize interactions, improve issue resolution times, and enhance overall customer satisfaction.- Cost Savings: Contributed to significant cost savings by identifying and implementing process efficiencies, reducing manual effort, and optimizing resource utilization through the new Oracle systems and processes. Show less

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  TUI

  Aug 2014 - Nov 2014

  Senior Business Analyst

  As a Lead Business Analyst at TUI, I spearheaded the business analysis efforts for critical projects within the Transformation team, driving strategic initiatives amidst a period of significant growth and ambitious transformation across Network capability, Billing, and Customer Service domains.Key Contributions and Achievements:- Customer Decision-Making Algorithm (AI Project):Led the requirements gathering and documentation process for a cutting-edge AI-powered customer decision-making algorithm, ensuring alignment with business objectives and user needs.- Collaborated closely with stakeholders across departments to define project scope, gather functional and non-functional requirements, and develop detailed use cases and acceptance criteria.- Leveraged strong analytical and communication skills to translate complex business needs into clear, actionable requirements, facilitating effective collaboration between business and technical teams.- Played a pivotal role in ensuring the successful implementation and integration of the algorithm, resulting in enhanced customer experience, improved decision-making processes, and increased operational efficiency.Transformation Team Initiatives:- Drove business analysis activities for various projects within the Transformation team, including initiatives focused on network optimization, billing system upgrades, and customer service enhancements.- Identified and analyzed business problems, proposed innovative solutions, and developed detailed business cases to secure stakeholder buy-in and executive sponsorship.- Facilitated workshops and stakeholder meetings to elicit requirements, conduct gap analysis, and prioritize initiatives based on business value and strategic alignment.- Developed comprehensive project plans, timelines, and resource allocation strategies, ensuring efficient project execution and timely delivery of outcomes. Show less

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  TalkTalk

  Apr 2015 - Nov 2016

  Senior Business Analyst

  As a Lead Business Analyst at TalkTalk, I played a pivotal role in driving major business transformation programs, leveraging data-driven insights and a collaborative approach to optimize operations, enhance customer service, and deliver significant cost savings. My expertise spanned a diverse range of projects, from infrastructure upgrades to billing system enhancements, all aimed at improving the overall customer experience and operational efficiency.Key Contributions and Achievements:- Customer Service Transformation: Spearheaded the transformation of back-office customer service operations, identifying pain points, streamlining processes, and implementing new technologies to improve efficiency and customer satisfaction.- Led the development and implementation of a notification system that drastically reduced missed appointments for engineers, resulting in savings for TalkTalk and a significant improvement in first-time fix rates.- Infrastructure and Billing Projects: Played a key role in various infrastructure and billing projects, contributing to the successful implementation of new systems, processes, and technologies.- Conducted comprehensive business analysis, including requirements gathering, gap analysis, and solution design, to ensure that projects met business objectives and delivered tangible value.Overall Impact:- Consistently demonstrated strong analytical, problem-solving, and communication skills, driving positive change across various business functions.- Contributed to significant cost savings, improved customer satisfaction, and enhanced operational efficiency through successful project delivery and process optimization.- Established a reputation as a trusted advisor and subject matter expert, sought after for my insights and ability to translate complex business challenges into actionable solutions. Show less

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  Landslide Consulting Limited

  Dec 2016 - Aug 2021

  Senior Information Technology Business Consultant

  As a Senior IT Consultant at Landslide Consulting Limited, I delivered results-driven technology solutions for government agencies across Australia. My expertise spanned diverse projects, including:- Cloud migration and infrastructure optimization for the City of Gold Coast.- Implementation of ITIL support models and SAP Cloud Technologies for Queensland Treasury.- Key role in the successful migration of sensitive infrastructure for SA Health (South Australia Health), ensuring uninterrupted service during the transition to the new South Australia Hospital. This complex project involved meticulous planning, coordination, and technical expertise to safeguard critical healthcare data.- Streamlining of concessions processes for DCSI through digital transformation.Contributions to various projects at the South Australia Department of Health, including large-scale ICT integrations and process optimization.My work involved:Leading complex IT projects from inception to completion.Providing strategic guidance on IT strategy, infrastructure, and digital transformation.Applying expertise in SAP, Azure, Oracle Fusion Middleware, and business intelligence platforms.Collaborating with stakeholders to ensure successful project outcomes.This experience honed my skills in strategic planning, problem-solving, and technology implementation, providing a solid foundation for my current role as a visionary interior designer leading Mondän & Co Interiors. Show less

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  Mondän Interiors Limited

  Jan 2017 - Sept 2021

  Senior Interior Designer

  Driven by a lifelong passion for interior design, I dedicated evenings and weekends to transforming houses into homes for busy moms, balancing aesthetics with practicality and functionality, while maintaining a full-time IT consulting career. My mission was to create spaces that not only looked beautiful but also enhanced the daily lives of modern families.Overview:Niche Expertise: Specialized in designing for busy moms, understanding their unique needs for functional, stylish, and family-friendly spaces.Client-Centric Approach: Partnered closely with clients, listening to their aspirations, lifestyles, and budget constraints to deliver personalized design solutions.Full-Service Design: Provided comprehensive services, from conceptualization and space planning to material selection, procurement, and project coordination.Results-Oriented: Consistently delivered projects on time and within budget, ensuring client satisfaction and exceeding expectations.Key Accomplishments:- Transformed Challenging Spaces: Successfully redesigned a cramped, outdated kitchen into a bright, open-concept space that accommodated a growing family and facilitated meal preparation and entertaining.- Maximized Functionality: Optimized a small living room for a busy mom with young children, creating designated zones for play, relaxation, and family gatherings while maintaining a cohesive design aesthetic.- Enhanced Resale Value: Upgraded a dated master bedroom suite to a luxurious retreat, significantly increasing the property's appeal and market value.- Created Multifunctional Spaces: Transformed an unused attic into a versatile home office/guest room, providing a quiet workspace and comfortable accommodations for visiting family and friends.- Built Lasting Relationships: Garnered repeat business and referrals from satisfied clients, demonstrating the value and impact of my design services. Show less

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  Mondän & Co Interiors Limited

  Sept 2021 - now

  Principal Interior Designer| Founder

  As Principal Interior Designer at Mondän & Co Interiors, I'm driven to make beautiful, functional homes accessible to all. My 18+ years of experience leading teams and implementing change in the tech industry fuels my innovative approach to interior design.At Mondän & Co, we're revolutionizing the way families experience home design. We offer curated, pre-designed rooms that take the guesswork out of decorating, making it effortless for busy individuals (especially moms!) to transform their homes into havens of comfort and style.Our client-centric approach focuses on understanding your unique needs and lifestyle, delivering personalized solutions that enhance your everyday life. Featured on NBC, Houzz, and CBS, we're committed to design excellence and client satisfaction.Let's connect and explore how we can make your dream home a reality!Key Skills & Expertise:Visionary LeadershipStrategic PlanningTechnological InnovationProblem-SolvingInterior DesignClient-Focused Solutions Show less