Baker Shanshal

Experience

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  Altahaduth company

  Dec 2011 - Jun 2012

  Telecommunications Engineer

  Al-Tahaduth is a subcontractor company which have equipment from Nokia-Siemens company for installation and programming the communication devices which related to Asiacell, Zain and Korek Telecommunications, My duties were as below:* Site Engineer that responsible for site equipment management and development * Team Leader for four technicians giving them guidelines to implement the project.* Configure networks to ensure smooth transmission of data that fulfills the objective of the organization.* Work with the complex network & switching systems.* Evaluates and updates older networks as required in accordance with specified plans.* Ensures smooth transmission of data by configuring networks that fulfill the objective of the organization. Show less

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  Top Vision

  Jul 2012 - Jun 2015

  Information Technology Engineer

  Top Vision company is the main dealer of Zain telecommunication in Mosul , My Duties were as below:* Management of the IT Department in Mosul branch * Troubleshooting and fixing software and hardware issues.* Administration and support of the LAN/WAN infrastructure* Response to user needs and questions regarding network access* Network cabling and management* Coordinate with IT Team Leader to get the advice when needed.* Installing and management of CCTV * Computers, Printers, Scanners and windows maintenance* Ensure E-mails and data backups for employees. * Maintenance of an up-to-date inventory of software and hardware Show less

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  Famous

  Mar 2017 - Jun 2017

  Franchise Manager

  Famous is the main dealer of Zain telecommunication, my duties were as below:* Mosul Franchise Manager that Manages Zain Shop in Mosul.* Responsible for compensation of customer such as damaged or lost SIMs and charging cards.* Lead a team that responsible for direct sales operation in Zain shop.* Coordinate with Zain Franchise Manager to take the advice when needed and having the updates.* Take ownership of customers issues and follow problems through to resolution* Maintain an orderly workflow according to priorities* Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service Show less

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  FastClick

  Oct 2017 - Aug 2018

  Technical Support Engineer

  Fastclick is an internet service provider that provide a developed Technique (LTE) , daily tasks are as below :* Responding to any suspend in the site immediately ,diagnosis the problem and troubleshooting the issue* Prepare accurate and timely daily Reports regarding internet traffic and Site status.* Responsible for links equipment configuration,radio and switches.* Manage the Operation and Monitoring Center for site equipment and internet traffic then send a report to OMC Team Leader.* Replace parts as required*Customer Care Team leader , Receiving calls from customers and listen to their complaints .* Talk clients through a series of actions, via phone or face to face, until they’ve solved a technical issue.* Provide a training courses for the newly hired agent. Show less

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  Moonline Travel and Trade

  Sept 2018 - Dec 2020

  Operation Specialist
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  Middle East Broadcasting Networks

  Jan 2021 - May 2023

  IT Support Engineer

  The Middle East Broadcasting Networks, Inc. (MBN) is the non-profit news organization that operates Alhurra Television and Radio Sawa under a grant from the BBG. Alhurra and Radio Sawa, provide America an undistorted line of communication with the people of the Middle East, tasks are as below :* Take ownership of user issues and see problems through to resolution and provide enterprise level technical support to our users via phone, web, and email and other support channels as required.* Perform remote troubleshooting.* Help new employees set up their workstations.* Prepare spare part for user till issue has been solved.* Participate in regular support team meetings.* Keeping a record of issues and faults along with solutions, for future reference.* Setting up and installing new computers, network equipment , printers, cameras and software* Setting up user accounts and profiles on the network* Diagnosing and fixing network problems and hardware or software faults* Maintain and upgrade equipment as needed.* Train end users when new software or IT regulations arrive at a company.* Maintaining inventories of hardware and software* Work with existing vendors to evaluate new technology.* Repairing and replacing equipment as necessary* Organize and file documentation pertaining to warranties and instructional guides for computer hardware Show less

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  IOM - UN Migration

  May 2023 - now

  ICT Assistant