Milind Rander

Experience

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  ITC Hotels

  Apr 2011 - Dec 2011

  Butler

  • Assisted with the check-in and check-out processes, and make sure they have memorable stay.• Maintained appointments, schedule calendars, and communicated with contractors and vendors..• Preserved privacy and confidentiality when interacting with guests, and handle all interactions with professionally and respect.• Oversaw and maintained the butler department's inventory of supplies and amenities for visitors. •Proceed with extreme care and professionalism when serving food and drinks, as well as when handling room service requests. Show less

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  The Leela Palaces & Resorts

  Dec 2011 - Oct 2014

  Operations and Service Coordinator

  • Delivered exceptional services to high profile clients, maintaining a 95% satisfaction rate.• Evaluated operational processes with management and ensured that they align with the company's objectives.• Regulated inventory levels and procurement processes, reducing waste by 12%.• Analyzed customer feedback and offered tailored solutions that enhanced satisfaction.

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  Taj Hotels

  Jan 2015 - Jul 2023

  Hospitality Operations CoOrdinator

  • Directed Restaurant Machan's preopening operations, resulting in a successful debut.• Implemented upselling techniques to boost revenue by 15%.• Monitored operating expenses and enhanced financial performance by using cost management and revenue optimization measures, which resulted in an 11% cost reduction and a 13% increase in revenue.• Collaborated with the culinary staff to create and introduce new menu items that boosted customer satisfaction by 18%.• Managed budgets, controlled costs, and negotiate with suppliers to achieve a 10% reduction in expenses.• Enhanced the customer experience by adopting Kitchen Display Systems (KDS) to improve kitchen-service coordination minimizing order delays, and by promoting virtual celebrations through the Qmin app for cross-city food delivery. Show less