Scott Herrington

Experience

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  Schouten & Nelissen

  Jan 2011 - Jul 2012

  • Marketing Communications and E-learning Development

    Jul 2011 - Jul 2012

  • Intern

    Jan 2011 - Jul 2011
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  Scott Herrington

  Jul 2012 - Sept 2013

  Independent Consultant

  I supported independent professionals and small teams utilise emerging technologies, social media and mobile devices to improve their services, internal workflows and collaboration efforts.

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  Yapital

  Sept 2013 - Dec 2015

  UX Designer

  Contributed to the design of Europe’s first QR code based B2B and B2C payment app which facilitated peer to peer, online and brick’n’mortar till payments.I successfully built acceptance for, and implemented User-Centred-Design practices. This led to product improvements such as increasing conversion by 40%, and key task improvements that prompted Germany’s largest supermarket chain to implement us at POS.

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  IG

  Dec 2015 - May 2019

  Lead UX Designer - iOS and Android

  Designed and tested a long term product vision for all of IG's mobile trading platforms, both OTC and Exchange based, resulting in a prototype so successful that it’s now the template for all of IG’s trading product roadmaps.Researched, formalised, documented and integrated a scalable design process, to improve cross-functional team collaboration within an agile (scrum) framework across multiple product teams.

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  Nadex

  May 2017 - Dec 2017

  Senior UX Designer

  Led the design efforts of Nadex’s first Progressive Web App (and facilitated the company’s first design sprint). We successfully launched within just 15 weeks, securing a significant percentage of mobile trading revenue.

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  Self-employed

  Jun 2019 - Apr 2024

  Lead UX Designer and Agile Design Consultant.

  As an independent UX designer and Agile design consultant, I help product teams tackle their biggest design challenges, while building the culture and skills needed to consistently ship products customers love.Think of me as a player-coach. As a hands-on design lead, I’ve a proven track record of helping businesses drive growth with my end-to-end design skills. From planning and leading product discovery efforts, to uncover the most valuable customer problems, to rapidly designing and iterating towards effective, feasible and desirable solutions. My approach to discovery and design is highly collaborative, working side-by-side with product and engineering to build a shared understanding of customers’ needs and constraints, which is key to enabling the teams I work with to make better decisions, move faster and get real results sooner. Show less

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  Capital One

  Jul 2019 - Dec 2019

  Lead UX Designer

  Capital One is one of the world’s leading credit card providers. In response to new FCA regulations, I helped them design new user-flows and tools, to better inform credit card customers about how much they’re paying, and to set up bespoke payment plans.Key Results & ResponsibilitiesOur tools, in combination with improved in-app messaging and communications meant that 1000’s of long-term debt holders successfully created suitable payment plans in-app.• Took part in user-research sessions and helped identify key customer mental-models and behaviours that designs would need to address to succeed.• Planned and scripted the usability test sessions for all prototypes I created.• Planned and facilitated sketching sessions with key engineers and stakeholders to find feasible solutions sooner, aswell as create shared understanding which improved implementations.• Designed and prototyped a number of iOS and Android payment plan experiences in both Figma and HTML/CSS• Used the team’s design system to quickly and effectively produce designs that could be built with minimal custom work. Show less

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  ING

  Feb 2020 - Apr 2020

  Lead UX Designer

  At ING Bank I worked on Katana Labs' incubated portfolio analytics and discovery platform. I consulted the team on strategy, carried out product discovery and successfully designed key user-journeys to help the platform find product-market fit.Key Results & ResponsibilitiesThe platform attracted 4 of Europe’s largest investment banks for paid trials and became a popular add-on for Bloomberg Terminals.• Consulting CEO and COO on agile design and delivery.• Interviewing investment professionals in the UK, The Netherlands and Germany• Developing interactive prototypes in HTML/CSS• Planning and moderating usability test sessions with finance professionals• End to end UX and UI design for the desktop platform, while extending the design system. Show less

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  Snyk

  Apr 2020 - May 2020

  Lead UX designer

  Snyk is a developer security platform, enabling software companies to protect their code and scale it safely. I designed a service that enabled development teams to compare open-source libraries as part of Snyk's efforts to drive more unique traffic to the website.Key Responsibilities• End to end responsive design of a complex tool that worked on mobile and desktop.• Hi-fidelity prototyping in HTML/CSS• Intense collaboration with a full-stack developer to get the tool in production within 2 months Show less

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  Resolver Group

  Aug 2020 - Dec 2021

  Lead Product Designer and Agile Consultant

  Resolver is the UK’s most visited online complaints resolution service. With zero product design experience in the company, I helped them turn their industry knowledge into a multi-user Online Dispute Resolution (ODR) SaaS platform, aimed at Europe’s largest Ombudsmen and industry watchdogs. In parallel I led consulted leaders on Agile design methods and strategy, including OKR workshops, to help get the very best from their teams.Key Results & ResponsibilitiesWe went from zero to first enterprise licence sold within 5 months, reducing the customers’ pre-mediation resolution rate by 300%, which sparked wider industry interest.• Consulting CEO and CPO on agile design and delivery.• Coaching and imbedding user-centric agile design practices within a cross-functional team• Product discovery, which included interviewing industry experts, secondary literature and designing and testing low-fidelity prototypes.• Close collaboration with engineers throughout discovery and design which enabled us to deliver features significantly faster than before my arrival.• Planning and moderating usability test sessions with the country’s top ADR providers• End to end UX and UI design of every element, responsive to all device sizes• The creation of a design system for consistency, faster delivery and scaling. Show less

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  Digitas UK

  Jul 2022 - Jul 2023

  Lead UX Designer and Agile Consultant

  Client: Honda.Honda is one of the world’s most successful car and motorbike manufacturers. I helped their UK division successfully increase key customer behaviour metrics online, such as booking test-drives and contacting local dealerships, as part of their direct-to-consumer strategy. In parallel, I worked with the engineering team to find more agile ways of working, including closer collaboration between designers and devs, and the ability to run experiments in production, outside of release cycles to inform better iterations.Key Results & ResponsibilitiesSuccessfully drove test-drive bookings and custom configurations on key models, effecting a measurable rise in customers contacting showrooms.• Coaching and imbedding agile design practices within a cross-functional team• Analysing the conversion funnel to find drop-off points and identify opportunities for improvement.• Running user task mapping workshops with product owners, developers and key stakeholders to prioritise opportunities for further refinement.• Planning research sessions and editing usability test recordings, which I then used to effectively present findings to team and stakeholders• UX and UI design in Figma, in keeping with site’s design system that engineers could use to create new components Show less

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  IVC Evidensia

  Apr 2024 - now

  Senior Product Designer