Hilton Riddex (BSc)

Experience

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  Accuread

  Jul 1998 - Feb 1999

  Clerical Assistant and Allocations Officer

  • Allocating work to meter readers• Dealing with a variety of clerical duties

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  Npower Business

  Feb 1999 - May 2010

  Team Manager

  • Manager NEEB GSP RF Team (13 Staff)• Producing Reports, Metrics and KPI’s• Monitor and co-ordinate daily workloads to meet targets• Root cause analysis identify trends in workloads and performance• Annual Personal Development Plans/Skills Matrix’s for Staff• Using continuous improvement tools: DRIVE (Based on Six Sigma)• Data Analyst• Database Creation, Management• Liaising with HR to solve issues• Staff Recruitment and Promotion

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  Enigma Interactive

  May 2010 - May 2011

  Software Developer

  • Software and database development• Software testing• Bug fixing• Successful delivery of website releases for Barbour Clothing for Spring Summer 2010 and Autumn Winter 2010• Creation of Barbour 75th Anniversary area• Creation and launch of the Barbour international Press Area• Re-skin and additional functionality for Dunelm Homes

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  Hilton Riddex Development

  May 2011 - Oct 2015

  Freelance Full Stack Developer

  • Creation and delivery of websites to clients• Creation of custom CMS platforms• Maintenance and enhancements to existing websites• SEO and Analysis of website data• Bespoke SoftwareKey Achievements• Successful creation, delivery and maintenance of cloudondemand.co.za• Creation of cloudondemand.co.za blog• Enhancements and changes to velocitygroup.co.za• Creation of custom Microsoft Azure pack template sites• Creation of custom Vcloud Director API web based interface• Custom client interface for Reedswood Accountancy• CMS and backend work for RSCPP.co.uk Show less

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  Leighton

  Oct 2015 - Mar 2017

  Front End Developer

  • Creation of new British Airways Change Booking user experience (Desktop and Mobile)• British Airways Custom Baggage Allowance email Key Achievements• Liaising with off-shore, back-end teams to build and implement projects• Liaising with the Designer to improve the user experience • Creation and delivery of Select Flights page• Additional enhancements applied to Select Changes and Price page• Creation of custom Baggage Allowance email for selected journeys• Software testing• Bug fixing Show less

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  Warner Music Group

  Mar 2017 - Nov 2017

  Full Stack Developer

  • Extending Playlist/Artist/Track analytic applications• Building promotional campaigns for artistsKey Achievements• Extended the Daily Follow Counter functionality - Deezer support• Extended The Track Position Identifier functionality - Deezer support• Development of the Playlist.net Chatbot (Facebook / Webpage embed version)• Development of the Playlist.net Amazon Echo skill

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  Partnerize

  Dec 2017 - Nov 2021

  Platform Response Engineer

  Resolution of issues related to the Partnerize Management Platform.Key Achievements• Assist in critical meetings, write and implement Hot Fixes.• Deploy code and database changes to the Live Servers.• Monitor and Report Live issues related to Hardware/Tracking• Enhancing functionality and maintaining details/pricing for our apex clients. • Building automation for the Change Approval Board to alert users via email and calendar entries of upcoming meetings and the agenda of the meeting.• Qualifying for the Desk Surf program and visiting the Baltimore and San Francisco offices.• Building and sharing custom API scripts with colleagues in order to increase ticket resolution.• Standard Operations Procedures champion, ensuring all our documentation is up to date and relevant. Show less

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  Liberis

  Nov 2021 - Mar 2023

  Engineering Support Developer

  Resolution of issues across the Liberis platform as a Support Developer.Key Achievements Creation of custom applications to:• Manage Documentation/SOPs through the Confluence API and update Slack where we have newly created, updated, up for review, and retired documents. • Monitor SLAs and system performance via the Dynatrace API and generate reports that can be consumed by PowerBI.• Aggregate Ticket data from the Jira API and generate a report that is consumed by PowerBI.• Allow Jira Tickets to be created dynamically using Slack. Ensuring none of our SLAs have breached the contracts. Show less

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  Aioi Nissay Dowa Europe

  Mar 2023 - now

  Full Stack Developer

  Key Duties• Developing, testing, and bug fixing on our new platform releases• Work on legacy platforms, content updates, and new features• Code Reviews, Merging and Deployments• Documentation of systems and procedures• Demos of project progress to stakeholders• On-call for code releases