Tim Ahmed

Experience

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  Freelance

  Feb 2009 - Mar 2013

  Graphic Designer
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  Anton Community Newspapers

  Aug 2013 - Dec 2013

  Editorial Intern
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  Rant, Inc.

  Dec 2013 - Jul 2014

  Contributing Writer
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  Realtime Center for Learning

  Jun 2014 - May 2016

  Interacted with all parties for a seamless experience. Coordinated events and appointments. Monitored all administrative work at the office of the director and bursar. Managed all correspondence and payments from students. Oversaw all facility operations and needs for the building and staff. Managed the office of the director. Coordinated events and meetings. Other administrative work included bookkeeping, organized documents for trend analysis, public relations duties, and scheduled travel arrangements.

  • Office Manager

    Jan 2015 - May 2016

  • Executive Assistant

    Jun 2014 - Jan 2015
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  Stony Brook University

  Aug 2014 - Nov 2014

  Sportscaster, Men’s Soccer
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  Sandata Technologies

  Feb 2015 - Aug 2016

  Monitored productivity of the adjustment team. Revised workflow to cater to the needs of the team while operating at high efficiency. Operated as the lead contact for our clients and stakeholders. Transferred data from printed claims onto our online database. Verified data by comparing it to source documents in collaboration with team billers. Perform regular backups for data preservation. Directed billers to find specific documents. Maintained machines at optimal levels for employee support. Handled inbound and outbound correspondence and contacts from supply vendors.

  • Claims Adjustment Manager

    Dec 2015 - Aug 2016

  • Data Entry Clerk

    Aug 2015 - Dec 2015

  • File Clerk

    Feb 2015 - Aug 2015
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  Bonobos

  Oct 2016 - Jun 2019

  Monitored the log of positive reviews and designed surprise experiences. Created social media contests and giveaways. Presented case studies to display the benefits of delights. Assisted in customer retention research projects. Managed team return and fraud platforms. Handled internal operational tasks manually to complete customer orders and returns and formulate efficient solutions. Served as the immediate resource for all customers' inquiries. Solved customer issues with support from fulfillment, merchandising, engineering, and design teams. Presented initiatives to improve the support experience.

  • Customer Delights Specialist

    Nov 2018 - Jun 2019

  • Support Operations Associate

    Mar 2018 - Nov 2018

  • Customer Experience Ninja

    Oct 2016 - Mar 2018
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  Burrow

  Jun 2019 - Apr 2020

  Customer Experience Associate

  Oversee the upkeep of supplies. Coordinate partnerships with outside vendors. Administer proactive outreach emails for product insight and reduce expenses. Conduct meetings to present customer inquiry trends. Serve as the primary phone contact and online chat client.

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  Equinox

  Aug 2020 - Feb 2024

  E by Equinox (Madison Ave)East 61st Street E by Equinox (Madison Ave) West 92nd StreetInstruct front desk team on handling daily operating procedures.Introduce guests to the gym and the Equinox brand.Volunteer to handle escalated inquiries.Help rectify any internal tech issues at the desk.Create and help complete repair tickets for the maintenance team. West 92nd StreetWelcomed members and guests. Updated membership account information. Answered inquiries over the phone. Corresponded with all departments regarding club services.

  • Assistant General Manager

    Jan 2023 - Feb 2024

  • Operations Manager

    Oct 2022 - Jan 2023

  • Manager on Duty, Front Desk

    Aug 2021 - Oct 2022

  • Front Desk Associate

    Aug 2020 - Aug 2021
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  Audicus

  Nov 2020 - Dec 2021

  Office Transition Manager

  Assisted in office move from Chelsea to Wall StreetInventory management of beverages, snacks, and office supplies Managed calendars for all in-person meetings Prepared audio/video setup to ensure smooth videoconferencing Coordinated supply orders for electronics and stationery Directed housekeeping team keeping the showroom and factory floors up to company standards. Maintained product inventory, shipments, returns, and repairs of hearing equipment Onboarded new employees, set up desks, laptops, and other equipment Print and assemble manuals and other forms Show less

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  Tishman Speyer

  Dec 2021 - Oct 2022

  Commercial Property Coordinator

  -10 Rockefeller Plaza PMO: Holiday 2021 -Coordinate Renovation of Concourse Floor-Resolved inquiries from tenants of all TS buildings in Rockefeller Center -Created keycards and granted access through building system for tenants and employees -Corresponded with control board and engineers requiring immediate aid -Organized and approved compliant vendors for access throughout Rock Center -Posted daily access memos to advise security of approved guests -Trained and supervised employees working at lobbies and housekeepi Show less

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  ICBC Standard Securities Inc.

  Feb 2022 - Oct 2022

  Office Manager

  While employed with Tishman Speyer, I covered our client's Office Manager role. Here are some of our responsibilities:-Be the point person for all office facilities and management inquiries-Manage Office Renovation project-Budget and execution of events, both internal and external-Maintain a professional, organized office environment-Collaborate with TS PMO team for building compliance-Complete detailed expense reports including tracking receipts and charge codes-Order office supplies and help maintain proper inventory Show less

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  Blueland

  Feb 2024 - now

  Office Manager
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  Keller Williams NYC

  May 2024 - now

  Licensed Real Estate Salesperson