Philippe Nelson NDIAYE

Experience

• 

  Orange Business Services Sénégal

  Nov 2015 - Jun 2016

  Senior Customer Care Representative

  Customer service on 1441, remote assistance on the use of orange services (telephone, internet, etc.) at Way2call, subcontractor of Orange Senegal.

• 

  Diallo Tours Service

  Oct 2017 - Jun 2019

  Tour Organizer, touristic guide

  Tourism manager and Tourguide at Diallo Tours, in charge of the English speaking customers.

• 

  ASINIGTRAVELRETAIL

  Dec 2017 - Aug 2019

  Tour manager-Touristic guide

  Tourism promotion, discovery, tourism engineering....

• 

  Amazon

  Apr 2021 - now

  Providing Human resources assistance for France, Morocco and Mauritius :- Performing administrative tasks for the HR department, such as maintaining employee data base and screening emails.-Managing all HR - related core processes and documents (payroll, new hires, terminations, leaves of absence...) My team is in charge of over 25k employees, first point of contact for all employee queries based on their work cycle at Amazon France. Customer support French and English for Amazon.fr:-Answer all the customer 's queries, communicate with stakeholders-Support customers with their orders, IT queries and payment issues. Investigate and resolve issues related to shipment and logistic.-

  • HR assistant senior - My HR Support team

    Oct 2022 - now

  • Human ressource assistant II

    May 2022 - now

  • Customer support at Amazon France

    Apr 2021 - Apr 2022