Philippe Nelson NDIAYE

Philippe Nelson NDIAYE

Senior Customer Care Representative

Followers of Philippe Nelson NDIAYE124 followers
location of Philippe Nelson NDIAYEJelcz Laskowice, Dolnośląskie, Poland

Connect with Philippe Nelson NDIAYE to Send Message

Connect

Connect with Philippe Nelson NDIAYE to Send Message

Connect
  • Timeline

  • About me

    HR associate chez Amazon / psychopraticien

  • Education

    • E-Faculté de psychologie et psychanalise

      2022 - 2024
      Certificat d'aptitude professionnelle Counseling Psychology
    • Università di Corsica Pasquale Paoli - ESFAM Sofia

      2014 - 2015
      Master's in Sustainable Territorial Development Tourism and leisure management
    • Université Cheikh Anta Diop de Dakar

      2011 - 2012
      Master 1 Analysis and Economic Policy Economics and finance Mention Abien
    • Université Cheikh Anta Diop de Dakar

      2009 - 2011
      Bachelor's degree Economics
    • Lycée Demba Diop de Mbour

      2007 - 2008
      Baccalauréat S2 Sciences expérimentales
  • Experience

    • Orange Business Services Sénégal

      Nov 2015 - Jun 2016
      Senior Customer Care Representative

      Customer service on 1441, remote assistance on the use of orange services (telephone, internet, etc.) at Way2call, subcontractor of Orange Senegal.

    • Diallo Tours Service

      Oct 2017 - Jun 2019
      Tour Organizer, touristic guide

      Tourism manager and Tourguide at Diallo Tours, in charge of the English speaking customers.

    • ASINIGTRAVELRETAIL

      Dec 2017 - Aug 2019
      Tour manager-Touristic guide

      Tourism promotion, discovery, tourism engineering....

    • Amazon

      Apr 2021 - now

      Providing Human resources assistance for France, Morocco and Mauritius :- Performing administrative tasks for the HR department, such as maintaining employee data base and screening emails.-Managing all HR - related core processes and documents (payroll, new hires, terminations, leaves of absence...) My team is in charge of over 25k employees, first point of contact for all employee queries based on their work cycle at Amazon France. Customer support French and English for Amazon.fr:-Answer all the customer 's queries, communicate with stakeholders-Support customers with their orders, IT queries and payment issues. Investigate and resolve issues related to shipment and logistic.-

      • HR assistant senior - My HR Support team

        Oct 2022 - now
      • Human ressource assistant II

        May 2022 - now
      • Customer support at Amazon France

        Apr 2021 - Apr 2022
  • Licenses & Certifications

    • Préparer la certification AWS Cloud Practitioner : Les bases

      LinkedIn
      Oct 2021
      View certificate certificate