Lina R.

Experience

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  Contact Center Americas S.A.

  Nov 2003 - Mar 2005

  Corporate Data Consultant

  Consultant for Corporate Data in ETB.Assistance and Technical Support to Micro, Small and Medium Enterprises that use ETB's data transmission and Internet services.Responsible for 2nd and 3rd support level, managing and routing tickets in Service Desk.Review of the management and performance of Alcatel network.Survey of processes for technical support for ADSL technology.

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  Coltavira S.A.

  Mar 2005 - Nov 2007

  Responsible for the overall accounting and costing functions, including audit, compliance and taxes under various laws and regulations. Prepares cost estimates of new or special products for establishing selling prices and production forecasts.Accountable for all cost components, providing accurate and reliable cost information, making sure the products are delivered to budget and on time.Ensure robust, accurate and timely cost and value reporting at both projects and business unit level, providing reports on costs vs. estimate and identifying reasons for any variance. Show less Key User for the Financial area in the Implementation project and start-up of the BaaN ERP system.Execute assigned software development activities in the ERP (BaaN), focused on building solutions for business needs efficiently, cost-effectively and in accordance with quality standards.Apply strong knowledge and expertise to ERP within all IS process domains, especially within BUILD and RUN to support business needs and help solving difficult topics.Apply ERP knowledge combined with business process experience to new or changed IS solutions/services to test and verify their functionality and performance. Show less

  • Cost Manager

    Nov 2006 - Nov 2007

  • Development Engineer

    Mar 2005 - Nov 2006
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  Sonepar Colombia

  Jan 2007 - Jan 2009

  ERP Administrator

  Responsible for the design, integrity and quality of the ERP’s (BaaN) solutions and of associated IS services delivered to Business, Support Functions and IS Technology domains. Responsible that the ERP’s solutions and services provide the required functionality and meets the cost expectations of business. Collaborate with and contribute to projects set-up and delivery as well as to service operations optimization related to the ERP.In charge of maintaining a good relationship with the internal client through the identification of their needs and the assurance of the services coming from the different technology suppliers. Show less

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  ABB

  Jul 2009 - Jul 2020

  Responsible for the end-to-end FACE (Future ABB Customer Experience) Program, with focus on strategy, increased adoption, operations, regional demands, training, and continual implementation of FACE and the maintenance and enhancement of the Salesforce.com platform for Mexico, Brazil, and LATAM Countries; working closely with the SFDC application developers, Business leads, Subject Matter Experts as well as Management and Champions from all functional groups.In charge of create Dashboards, define workflows, implement validation rules, configure objects, generate reports, create documentation, technical requirements definition, testing scenarios, deployment & change management process within the region. Show less Lead the execution of strategic projects region level, using either ABB and/or 3rd party resources, and ensure that all related activities are executed in accordance with company procedures, project objectives, applicable quality standards, methodology, safety requirements, cost and scheduling targets. Responsible for specifying IS solutions requirements fulfilling Country Business demands. Act as the IS Business Relationship Manager for Business Units and Country Functions Management listening the business and translating its requirements technically.I manage a regional team of engineers, ensuring that the solutions delivered generate greater satisfaction for users and provide value to the business, following change control practices, system documentation, process designs, functionality roadmap, impact analysis, capacity & planning analysis, and integrity of all core components of the systems. Show less

  • Salesforce Application Owner for South America & Mexico

    Nov 2016 - Jul 2020

  • Applications Manager

    Jul 2009 - Jul 2020
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  Hitachi Energy

  Jan 2022 - now

  I am the primary talking partners of the global business community to understand challenges and provide guidance, whilst filtering critical issues and change requests within ERP. I am designated to South America region and therefore support countries within the region which already have S4/Hana deployed (Argentina, Chile, Colombia, Panamá & Perú).My core scope are:* Connect IT and businessChair the region-based Service Delivery meetings occur once per week in SAM with agenda focused on high priority issues, RBL support and key functional gaps.* Lead on high profile issuesSchedule always open as possible to enable agility to lean into key issues and rapidly resolve issues by establishing a taskforce for in country issues when appropriate.*Pre-filter change requests and gain a deep understanding of the site and country level business models.Provide filtering and prioritisation of change requests alongside the business to ensure the most urgent and important are addressed in a timely manner. Show less Responsable por la Identificación y selección del personal requerido para la ejecución de proyectos tecnológicos, al igual que la organización de los recursos en los diferentes proyectos dentro del área de Tecnología al igual que la gestión de la disponibilidad oportuna de los mismos.Dirijo el área de tecnología del Clúster de Latinoamerica asegurandome de que todas las actividades relacionadas con tecnología en los diferentes proyectos estén alineadas con los líderes correspondientes y el alcance de los proyectos.Implemento e impulso la gobernanza de los programas de tecnología globales a nivel del Cluster, gestionando el cumplimiento de los cronogramas y contribuyendo a que los hitos del proyecto se den a tiempo.Responsable de la identificación y gestión de riesgos al igual que la gestión del cambio dentro de la ejecución de los proyectos de tecnología de la compañía. Apoyo a los Directores en la planificación e implementación de las iniciativas de tecnología desde el análisis hasta las pruebas con usuarios y salidas en producción. Dirijo el análisis, el desarrollo y las pruebas de las interfaces locales de cada país de acuerdo a los lineamientos globales de la compañía.Participo en la definición de la arquitectura y las interfaces requeridas en los diferentes sistemas y aplicaciones.Garantizo la disponibilidad de los recursos y sistemas necesarios para la integración de las aplicaciones locales con sistemas globlales o nuevas soluciones, asegurando que los recursos esten disponibles (incluidos terceros) para la correcta ejecución de los proyectos.Proporciono el impulso necesario y el empuje para las migraciones de datos.Responsable de preparar y comunicar la transición centrados en la disponibilidad de los sistemas y el despliegue de las interfaces.Encargada de preparar a la organización para la transición tanto técnica como empresarial.Responsable de movilizar los recursos de Tecnología para las actividades de UAT, formación y puestas en producción. Show less

  • Regional Service Delivery Manager

    Sept 2023 - now

  • IT Project Manager Latam

    Jan 2022 - Dec 2023