Wenn Sern Yong

Experience

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  Wycube Services

  Nov 2017 - Mar 2018

  Intern

  Having an interest in technology, I am glad to be able to work in this company who focuses on consulting services for ennoblement of Industry 4.0 and the Internet of Things. My job in the company is to assist the managing director in his daily tasks, doing basic bookkeeping on the company accounts, review of customer contracts and creation of powerpoint presentations. I have learnt a lot during my course of work especially being able to have a better sense of time management to cope with the busy schedule of work and deadlines. besides that I have also learnt the ins and outs of the corporate world. Show less

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  The Vietnamese Kitchen Ltd

  Aug 2022 - Jan 2025

  Operations Manager

  ● Ensuring compliance with health and safety guidelines (HAACCP), by ensuring up to date documentation and compliance certifications. ● Utilising data collected from customer satisfaction surveys to analyse business patterns for improvement in underperforming areas. ● Analysing sales data to ensure leaner inventory controls. reducing inventory cost by 10%. ● Utilising sales data to conduct analytics on peak and low seasons of the business to aid human resources utilisation, resulting in a reduction of wage costs by 8%.● Created process flow documentation and usecase diagrams for Front of House and service prep. Show less

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  Theodesis Sdn Bhd

  May 2023 - Aug 2023

  Business Process Analyst

  -Responsible for managing RPA flows on Power Automate -Co-develop Robotic Process Automation flows via Microsoft Power Automate for internal use.-Responsible for evaluating, creating, implementing and the optimisation of business processes for clients to enhance organisational efficiency and improving overall performance-Created accurate and clear documentation of use cases regarding client processes to provide a reference for developers during the production of RPA solutions.-Conducted scoping activities with clients to create a process flowchart in order to conduct analysis on the current business processes within the organisation.-Working closely with clients and internal consultants to recommend relevant changes to existing processes in order to produce an effective solution i.e redesigning processes, introducing new best practices, methodologies or technologies Show less

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  GlobeOSS

  Mar 2025 - now

  Channel and Product Marketing Associate