Luminzu Amugune

Luminzu Amugune

Customer Service Representative and Collections Agent

Followers of Luminzu Amugune4000 followers
location of Luminzu AmuguneKenya

Connect with Luminzu Amugune to Send Message

Connect

Connect with Luminzu Amugune to Send Message

Connect
  • Timeline

  • About me

    Product Manager | Payments | Fintech

  • Education

    • Technical University of Mombasa

      2009 - 2011
      Mass Communication
    • Moringa School

      2022 - 2022
      Computer Software Engineering

      Course Includes: HTML, CSS, JavaScript, React, SQL, Ruby on Rails,JSON, and Redux Frameworks

    • St. Paul's University

      2017 - 2018
      Business Information Technology Computer Science
  • Experience

    • Afb - all you can be

      Feb 2014 - Aug 2014
      Customer Service Representative and Collections Agent
    • JUMO.WORLD

      Aug 2014 - Sept 2019

      Jumo is a mobile money marketplace for African consumers, small businesses and mobile network operators. We are driving real-time access in Africa by using a data-driven system to determine the best rates and the best loan candidates – creating a better deal for both sides. We are empowering consumers and supporting entrepreneurs, processing millions of loans per month to previously excluded populations. Jumo is powering Africa’s future, today. Jumo is a mobile money marketplace for African consumers, small businesses and mobile network operators. We are driving real-time access in Africa by using a data-driven system to determine the best rates and the best loan candidates – creating a better deal for both sides. We are empowering consumers and supporting entrepreneurs, processing millions of loans per month to previously excluded populations. Jumo is powering Africa’s future, today.

      • Customer Success and Ops Analyst.

        Mar 2015 - Sept 2019
      • Customer Service Back Office Support . KE

        Aug 2014 - Mar 2015
    • Chipper Cash

      Sept 2020 - Apr 2021
      Senior Product Operations Specialist

      Chipper Cash is a venture-capital-backed Financial technology company that builds software to enable free and instant Peer-to-peer Cross-border payments in Africa and Europe; as well as solutions for businesses and merchants to process online and in-store payment.

    • Afriex

      Feb 2022 - Jun 2022
      Senior Technical Product Operations Specialist

      At Afriex, we’re working to build a payment experience that's simple, delightful, and fast. People are the most important part of what we do. From our customers to our team members we're a growing family that believes in redefining traditional banking alternatives and making wealth universally accessible for all.

    • Verto

      Jun 2022 - Aug 2022
      Senior Technical Product Support Specialist

      Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, and SMEs to large corporate companies convert millions of dollars per year.Using our liquidity and price discovery marketplace solution, new customers can convert between 49 currencies, open bank accounts or wallets in seconds, and make payments on a single platform. Show less

    • Peach Payments

      Sept 2022 - now

      Peach Payments enables Simple, Seamless and Secure transactions for business and consumers in Africa. We provide our customers with all the tools and solutions they need to sell across any digital channel while ensuring a safe experience for them and their customers.Customer service is a core part of our DNA and it is our mission to ensure that our customers are happy as they grow from their first transaction past their millionthPeach Payments currently powers businesses in South Africa, Kenya and Mauritius. Show less Peach Payments enables Simple, Seamless and Secure transactions for business and consumers in Africa. We provide our customers with all the tools and solutions they need to sell across any digital channel while ensuring a safe experience for them and their customers.Customer service is a core part of our DNA and it is our mission to ensure that our customers are happy as they grow from their first transaction past their millionthPeach Payments currently powers businesses in South Africa, Kenya and Mauritius. Show less

      • Product Manager

        May 2024 - now
      • Senior Product Operations Specialist

        Sept 2022 - May 2024
  • Licenses & Certifications

    • Understanding JIRA for Users, Managers and Admins.

      Dan LeFebvre
      Jun 2017
      View certificate certificate
    • Tableau Essential Training (2020.1)

      LinkedIn
      Sept 2021
      View certificate certificate
    • Certified Marketing Strategy Associate

      SMstudy - Global Accreditation Body for Sales and Marketing Certifications
      Sept 2017
    • Agile Project Management

      Stone River eLearning
      Jul 2017
      View certificate certificate
    • SQL: Data Reporting and Analysis

      LinkedIn
      Sept 2021
      View certificate certificate
    • Learning Excel: Data Analysis

      LinkedIn
      Aug 2021
      View certificate certificate
    • Learning Data Analytics

      LinkedIn
      Jul 2021
      View certificate certificate
    • Scrum Fundamentals

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
      Jul 2017
    • Scrum Certification Prep + Scrum Master + Agile Scrum

      PASHUN CONSULTING LIMITED
      Jun 2017
      View certificate certificate
    • Power BI Essential Training

      LinkedIn
      Aug 2021
      View certificate certificate