Alin Onofrei

Experience

• 

  Pronova Smart

  Mar 2008 - Aug 2010

  Computer Technician/Structured Cabling

  Doing maintenance on personal computers, replacing faulty computer parts, and reinstalling required software. Installing network sockets, routers and switches, printers, required software, and network verification.

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  More4Less

  May 2013 - Sept 2015

  Store Manager

  Responsible with maintaining the store, meaning unloading, checking and arranging the merchandise, keeping the order in the store, placing the orders at the warehouse, counting the money at the end of the day.

• 

  MVD Comaliteh

  Jan 2016 - Oct 2017

  Surveillance Systems Engineer/Technician

  The setting up of surveillance systems (UTP, fiber optic, cameras, DVR), Access control (sensors, keyboards, main central unit), Fire alarm systems (sensors, main central unit) respectively programming them.

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  Self-employed

  Jan 2017 - now

  Graphic/Traditional Artist
• 

  Yardi

  Feb 2018 - Jul 2018

  Market Research Analyst

  • Researching official government websites to find specific information about the properties.• Analyze official documents to extract information about the properties (sales, mortgages, loans).• Call real estate professionals and property representatives across the US to validate or obtain new information.• Add and link collected information to current business intelligence using internal tools.

• 

  Endava

  Jul 2018 - Nov 2019

  IT Support and Monitoring Engineer

  • Monitoring and administration of Windows and Linux servers for 3 major clients.• Major incident management, analysis and logging with Service Now.• Using monitoring software Nagios and SolarWinds.• Checking and resolving storage issues using NetApp, HP EVA, 3PAR.• Hardware monitoring and troubleshooting with HPSim.• Helping to identify network issues and escalating them accordingly to 3rd line support teams

• 

  8x8

  Nov 2019 - now

  Current responsibilities as an 8x8 Enterprise Technical Support Engineer include:- Responding to customer queries via phone, email and ticketing system (SalesForce).- Properly documenting and troubleshooting issues to resolution or escalating tickets to the correct department.- Troubleshooting problems for first time resolution of issues, wherever possible.- Handling sensitive customers, situations that have been escalated and seeing them through.- Regularly communicating with customers and internal departments regarding status of tickets and updating tickets accordingly. Liaising with colleagues and third parties to gather information and resolve issues in a timely manner.- Using logical thinking and fact-based analysis to get to the root of the customer's issue.- Maintaining the accuracy and completeness of all recorded data.- Operating changes and requests on the clients' environments such as: creating user profiles, activating/removing physical devices, making sure that main numbers rings the auto attendant and routes callers to the right employee, updating phone firmware, etc.- Ensuring compliance with external regulations and internal policies and procedures.- Continuously learning and maintaining a strong knowledge of 8x8 products, services and processes.- Knowledge Base management: Creating/updating articles & Knowledge sharing / mentoring.- Effectively building and managing relationships with customers both internally and externally.- Creating a training schedule and going training new hires from start to finish.- Taking on special projects/ad hoc projects. Show less

  • Senior Enterprise Technical Support Engineer

    Aug 2022 - now

  • Enterprise Technical Support Engineer

    Nov 2019 - Aug 2022