Lisa Hanson

Experience

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  Lone Star Transportation LLC

  Nov 1993 - Nov 2013

  Senior Account Manager

  Improved service quality and increased sales by developing a strong trust with Customers to increase company's Customer base and revenue.Provided a high level of Trust and leadership to support our Customer base to service them to the best of my ability.Effectively communicated with Customers on Daily bases to maintain customer expectations.Collected, monitored and evaluated customer requirements to achieve desired delivery schedule.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Trained new quality customer service representatives.Past experience in rates, permits, dispatch and billing. Show less

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  Landstar

  Feb 2014 - Nov 2015

  Transportation/ Independent Agent

  Managed and maintained Corporate accounts on a daily bases to increase customer satisfaction. Provided communication to customers on tracking of all shipments to keep customers informed at all times. Negotiated pricing. Worked with others carriers to maintain positive relationships. Experience mostly in Energy and Construction working primarily with Step deck to Lowboy type trailers.

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  Ready Real Estate

  Jan 2019 - Jan 2025

  Realtor

  Selling Real Estate

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  Continental Facility Services

  Jun 2019 - Jan 2025

  Office Manager
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  Reece Bath+Kitchen

  Jan 2022 - now

  Account Manager

  Builder Support, data entry, scheduling, pricing, phones, emails, inventory,