Shailly Shah

Experience

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  Prometric

  Aug 2008 - Jun 2010

  Test Center Administrator

  Managing the operational work and daily funds requirement. The specific responsibilities included: • Verifying the examinees documents and conducting exams as per procedures prescribed, maintaining strict adherence • Attending walk-in candidates to resolve their queries, complaints & Service request.• Explaining the client policy to each of the candidate before allowing to the test• Dealing with the vendors/clients• Following up the candidates• Monitoring and assisting the candidates throughout the exams • Managing the vendors and daily book keeping • Handling general admin/housekeeping/security of the test centre Show less

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  Mahindra Holidays & Resorts India Limited

  Mar 2011 - Jun 2012

  Sr. Member Relation

  Job Summary: Working with Member Relations Team in branch office and handling entire administration of membersJob Profile: On boarding Process• Introducing member to the company• Welcoming members and introducing to the company• Verification of payment details, contact details and enrollments benefits• Guiding on booking process and sharing the options to communicate with the company• On the spot resolution of any questions raised by the memberRequests and Query Resolution• Working on any kind of service request received from the member• Handling complaints of the member. Any service related complaint or staff related complaint to be handled.• Providing resolution for the same within the stipulated SLA Holiday Planning• Proactive calling to the members for Holiday planning • Understanding their requirements and helping them to plan their holiday to their preferred destinationsRetention• Retaining the members who have opted for cancellation of membership• Meeting members personally and understanding the reason for cancellation• Convincing them to continue relationship with the companyRelation Building• Proactive calling and setting up personal meeting with the members• Understanding members need and requirements. Any feedback or concerns to be shared.• Sharing information of any new changes taken place and beneficial for the members Show less

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  Sophos

  Jul 2018 - now

  - Opportunity generation from leads - Ability to pitch and upsell across Sophos product range- Manage and assign leads for sub-region management SLAs- Managing Customer data in Sales force (CRM).

  • Sales Development Representative– India & SAARC

    Jul 2012 - now

  • Sales Development - India

    Jul 2018 - now