Kelly Kroll

Experience

• 

  Boys and Girls Club of Larimer County

  Jan 2012 - Jul 2014

  Art Project Lead
• 

  Savio House

  Aug 2014 - Jan 2015

  Skills Trainer/ Mentor

  -Coached young men on how to perform a myriad of life skills

• 

  Sand Creek Elementary

  Oct 2014 - Sept 2016

  Para (EA4)

  -Integrated diverse children with special needs from special education classrooms in to traditional elementary classrooms with high success-Made copies, audited sensitive information, collaborated with multiple educators, filled in where needed, flexible duties, and created schedules.

• 

  Starbucks

  Jun 2015 - Feb 2016

  Barista

  Provided customer service and preformed timely tasks

• 

  Base Camp

  Apr 2016 - Sept 2016

  Project Lead

  -Provided support to children before and after school by conducting educational activities

• 

  Zillow

  Sept 2016 - Dec 2022

  -Coached and supported the top-performing team of 9- 13 front-line customer service employees in a call center environment with a heavy focus in quality assurance -Built a strong self-sufficient team culture based on open feedback loops, trust, and a growth mindset -Facilitated and led multiple projects focused on raising the department's water level by revamping standard processes in order to gain alignment and breakdown silos -Participated in a development course dedicated to shaping new leaders. -Top performing Team lead multiple quarters with excellence in quality assurance scores -Co-led multiple customer service teams of front-line employees -Led multiple projects with an overall desire to align department expectations and improve processes in training, documentation, quality assurance, and philanthropy -Connected home buyers to local real estate agents in their areas via text and phone. -Exceeded department metric average and maintained an above-average Quality Assurance score due to passion for delivering a 6-star customer experience. -Facilitated training on workflow to peers and management.

  • Team Manager

    May 2022 - Dec 2022

  • Team Lead

    Feb 2020 - May 2022

  • Client Engagement Specialist

    Sept 2016 - Feb 2020
• 

  Trumpet Behavioral Health

  May 2019 - Aug 2019

  Behavioral Therapist

  Taught skills to children on the Autism Spectrum in their homes while partnering with their families to create an environment where the children thrived

• 

  Cosmic Kell Life Coaching

  May 2021 - Oct 2024

  Women's Empowerment Coach

  -Focused on career development with multiple marginalized women to reclaim their confidence and actively re-engage with their career journey -Provided support with interview skills, identifying career pathways, resume help, public speaking practice and a myriad of other business acumen-related abilities-Launched a LLC, created marketing materials, and created and sold a coaching program focused on combating burnout and career building

• 

  Steve & Kate's Camp

  May 2023 - Sept 2023

  Assistant Director
• 

  Action Behavior Centers - ABA Therapy for Autism

  Sept 2023 - now

  Supporting the team, clients, parents and center in the day to day. Subject matter expert in autism and helping families get help specified for them. Managing pipelines in salesforce. Taking some time to follow my heart Provided ABA therapy to children with Autism in a one-on-one setting. Collaborated with team members to provide excellent assent-based services to our clients and their parents. Completed 40 plus hours of ABA therapy training and exam. Took on additional leadership courses.

  • Clinic Admissions Associate

    Aug 2024 - now

  • Registered Behavior Therapist (RBT)

    Sept 2023 - Oct 2024