Matthew Thompson

Experience

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  IBM Global Services

  Jul 2005 - Nov 2006

  Project Manager / IT Architect

  Member of the outsourced IBM project delivery team serving CP Rail. Duties included:- Project management of IT infrastructure projects- IT Architecture duties on smaller projects (dual role)- Tracking and maintaining technical and project documentation

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  Graycon Group

  Nov 2006 - Mar 2009

  Account Executive

  Responsible for Business Development & Client Management. - Oversaw projects and individuals executing IT infrastructure enhancements for a diverse clientele- Sold a wide array of networking, security, disk array, printing, workstation, collaboration, and IP telephony equipment, as well as professional services to mid-market and enterprise clients- Tasked with overall client satisfaction and growth in my customer portfolio- Held several sales certifications such as Cisco, Symantec, VMWare, Citrix, Juniper, etc. Show less

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  OnX Enterprise Solutions

  Aug 2009 - Oct 2010

  Executive Account Manager

  Was a member of the Business Development & Client Management team bringing a new company to a new territory.

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  Non~linear creations (NLC)

  Feb 2011 - Oct 2014

  In addition to the duties listed below:- Acted to establish methodologies for Strategic Account Management- Handled Account Management responsibilities for Western Region (prairies)- Administered difficult multi-partner and client project and support relationships Joined NLC as part of the newly created Account Management team. Duties included:- Account Management of NLC's largest western clients- Client satisfaction and continued business partnership- Engaging software partners in client projects- Creation of MSA's and SOW's, and well as responding to RFQ/RFP's- Liaising with C, VP, and Director level executives- Acting as project escalation point and consultant

  • Account Director

    Feb 2013 - Oct 2014

  • Senior Account Manager - Western Region

    Feb 2011 - Feb 2013
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  Avro Strategies

  Jul 2015 - Apr 2016

  Manager, Business Development

  Avro Strategies'​ possesses deep skills and expertise in aviation as well as web-based SaaS technology. Our flagship Charter Planning Software product is a down-to-earth, scalable solution, whether your aviation business is ad hoc flying, camp deployments or reoccurring charters. From training to take-off, sales to payments, and bulletins to safety – your business won’t be left in the air.Avro also offers data analytics & mining for your "Big Data", web-based software development and technology consulting. Show less

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  Calgary Scientific Inc

  Apr 2016 - Jan 2018

  Partner Account Manager

  As a Partner Account Manager, I provide a consistent single point of contact and interface with the largest of our OEM Partners. My role is to ensure that our Partners successfully implement CSI products and services in a coordinated and professional manner while creating loyalty, confidence and trust. I provide the cross-functional expertise to problem solve crisis and procedural situations while building and maintaining strong relationships with our Partners at various levels. I advocate for both the Partner and our internal teams, conveying Partner issues and priorities, while coordinating messages and solutions from internal Customer Care, Product, Sales and Marketing teams to the Partner. Often called upon to parse diverse information sources and to collaborate across multiple teams and organizations to balance competing requests and reconcile stressful situations - all with an eye toward maintaining the highest degree of Partner satisfaction. Show less

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  Benevity

  Jun 2018 - Mar 2020

  As part of the Client Services group, I help maintain and grow Benevity's largest client relationships

  • Client Success Manager

    Oct 2019 - Mar 2020

  • Relationship Manager

    Jun 2018 - Oct 2019
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  Symend

  Mar 2020 - Dec 2021

  Symend is a leading customer engagement solution and technology provider pioneering Conscious Engagement, and helping companies realize the benefits of treating their customers like real human beings. Symend turns every interaction into an opportunity to foster relationship and brand loyalty, as well as optimizing financial performance. Symend’s Behavioral Engagement Technology™ delivers digital experiences that are hyper-personalized based on the science behind consumer behavior.

  • Team Lead, Client Success

    Jun 2021 - Dec 2021

  • Client Success Manager

    Mar 2020 - Jun 2021
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  Avanade

  Dec 2021 - Sept 2023

  Client Account Lead

  Avanade is the global market leader in making Microsoft work for the Enterprise. Focused on enabling transformative Microsoft value within joint Accenture / Avanade client relationships.

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  Ten Thousand Coffees

  Dec 2024 - now

  Senior Account Manager