Joanne Rose

Experience

• 

  Nacico Cooperative Savings & credit society

  May 2021 - Jul 2021

  IT Attache

  As an Intern at Nacico Cooperative Savings & Credit Society in Nairobi, Kenya, I gained hands-on experience in various IT tasks and projects. I assisted with software engineering projects, supported IT hardware and software maintenance, and contributed to the overall IT operations of the organization.

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  Diageo

  Nov 2021 - Jan 2022

  Early Careers Digital and Technology Internship

  As an intern at Kenya Breweries Limited, I provided frontline ICT support to staff by installing and configuring PCs and associated peripherals, maintaining hardware, software, and networks, and resolving IT-related incidents including business applications, audio-visual equipment, laptops, printers, and connectivity at the KBL Kisumu location. I also conducted first and second-line investigation, diagnosis, and support of user incidents, ensuring timely resolution and high-quality service delivery. Show less

• 

  KRA(KENYA REVENUE AUTHORITY)

  Jan 2022 - Dec 2022

  Data Governance Intern

   Managed user requests for report extraction and data mining increasing data utilization index by 4%. Generated analytical reports on large volumes of data using BI tools and Online Analytical Processing cubes increasing data utilization index from 73% to 77% within the year consequently reducing redundancy by 50%. Coordinated external stakeholder engagements on possible data sharing collaboration resulting in collection and integration of real time data with 3 national organizations thereby increasing revenue compliance by 10%.o Created and maintained data repositories from external stakeholders developing a 360-degree view of taxpayers. Collaborated with internal data users to gather and understand data requirements for compliance monitoring and revenue mobilization. Show less

• 

  Trans Business Machines Ltd

  Feb 2023 - Feb 2024

  Help Desk Support Specialist

   Identified, diagnosed and resolved over 1000 Tier I and Tier II issues in computer hardware and software such as laptops, desktops and tablets for both Dell and Lenovo hardware.o Supporting users in both remote and helpdesk environments.o Supporting users in Microsoft 365 suite desktop and webapps and MS Outlook.o Installed, troubleshoot and repaired over 200 computers, printers and mobile devices.o Imaged and reimaged workstations and assigned domains to over 300 machines.o Managed backup, restore and recovery support for end user data during formatting. Organized over 200 workstations (both Dell and Lenovo) for new staff and provided onboarding IT training on use and care for equipment.o Set up and managed user accounts and subscriptions for Microsoft 365 services and assisted with Windows 10 deployments and computer setups.o Configured appropriate equipment and system access for employee onboarding and private ongoing technology-related support and education. Exchanged over 500 machines for bank users for the ongoing project of eliminating of windows 10 from the bank’s network into windows 11.o Ensured successful transfer of user’s data and data backup.o Trained users on windows 11 navigation.o Added RAM for laptops and desktops and updated them from windows 10 to windows 11.o Troubleshooting software issues in windows 11. Prepared and analyzed statistical reports, evaluated inventory and identified data inconsistencies, generating an updated inventory with over 97% accuracy.o Provided a new inventory for upload into Bank Asset Information Technology System providing 100% transparency and accuracy. Organized, managed and maintained infrastructure setup for Disaster Recovery project. Provided technical assistance to over 200 incidents reported through BMC Remedy ITSM according to SLA. Managed the IT administrator account of the organization, endpoint management, assigned workstation domains and managed the Active Directory. Show less

• 

  Financing Alliance for Health

  Feb 2024 - now

  • Providing first-line technical support to over 50 staff members, effectively resolving numerous hardware, software, and connectivity issues.• Coordinating the setup and distribution of workstations, laptops, and other IT equipment to staff members.• Leading training sessions to enhance staff proficiency in using IT resources.• Championing awareness on cybersecurity by sending quarterly cybersecurity tips, cyber threat reports and phishing tests to staff.• Authoring training manuals and videos on how to use Odoo apps.• Launching a SharePoint page for staff to access quick videos and documents on FAQs to encourage self-sufficiency and quick resolution to IT issues.• Uploading courses and certifications on Odoo increasing knowledge intake in the organization.• Implementing automated feedback workflows on Smartsheet that streamline the recruitment process, reducing candidate response time by 70% and saving the HR team approximately 15 hours weekly on manual communications.• Enforcing security policies and procedures by conducting annual security audits and addressing vulnerabilities promptly.• Conducting routine maintenance tasks, including ERP updates, security patches and antivirus management.• Performing annual asset audits and preventative maintenance to identify and address any potential risks.• Collaborating with IT and ERP vendors to address issues, implement updates and optimize system functionality.• ManagingIT systems o Assigning rights as required on online systems, ERP and HRIS. o Onboarding and offboarding users as required from all systems. o Procured systems that met organizational needs.• Creating and enforcing IT policies such as IT policy, AI acceptable use policy and Data protection policy• Assisting in the procurement of office supplies, IT equipment and vendor contracting ensuring compatibility and cost effectiveness. Show less • Providing first-line technical support to over 50 staff members, effectively resolving numerous hardware, software, and connectivity issues.• Coordinating the setup and distribution of workstations, laptops, and other IT equipment to staff members.• Leading training sessions to enhance staff proficiency in using IT resources.• Championing awareness on cybersecurity by sending quarterly cybersecurity tips, cyber threat reports and phishing tests to staff.• Authoring training manuals and videos on how to use Odoo apps.• Launching a SharePoint page for staff to access quick videos and documents on FAQs to encourage self-sufficiency and quick resolution to IT issues.• Uploading courses and certifications on Odoo increasing knowledge intake in the organization.• Implementing automated feedback workflows on Smartsheet that streamline the recruitment process, reducing candidate response time by 70% and saving the HR team approximately 15 hours weekly on manual communications.• Enforcing security policies and procedures by conducting annual security audits and addressing vulnerabilities promptly.• Conducting routine maintenance tasks, including ERP updates, security patches and antivirus management.• Performing annual asset audits and preventative maintenance to identify and address any potential risks.• Collaborating with IT and ERP vendors to address issues, implement updates and optimize system functionality.• ManagingIT systems o Assigning rights as required on online systems, ERP and HRIS. o Onboarding and offboarding users as required from all systems. o Procured systems that met organizational needs.• Creating and enforcing IT policies such as IT policy, AI acceptable use policy and Data protection policy• Assisting in the procurement of office supplies, IT equipment and vendor contracting ensuring compatibility and cost effectiveness. Show less

  • IT & Operations Analyst

    Jan 2025 - now

  • IT & Operations Fellow

    Feb 2024 - Jan 2025