Sharadiya Ghosh

Experience

• 

  Novotel Hotels

  Aug 2018 - Feb 2020

  Front Office Associate at Novotel Goa Dona Sylvia
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  IndiGo (InterGlobe Aviation Ltd)

  Dec 2020 - Jun 2023
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  Air India Express

  Jul 2023 - Nov 2023

  Assistant Security Officer
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  Genpact

  Dec 2023 - now

  Process Developer ( Australian Process)

  (Australian Process- AU & NZ timing)•Responding to customer queries and customer’s concern •Providing support for data collection to enable Recovery of the account for end user.•Maintaining a deep understanding of client process and policies•Reproducing customer issues and advance product bugs•Providing excellent customer service •Exhibiting capacity for critical thinking and analysis.•Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Show less