Tricia Roberts

Experience

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  SRC Electrical

  Mar 2000 - Feb 2016

  Master Scheduler

  Ensure that customer orders and expectations were met, while maintaining a level work force and meeting the financial goals of the organization. Cultivate strong working relations with other industry executives. Ensure that team member responsibilities were defined and understood. Recruited, retained and developed staff.

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  SRC Logistics, Inc

  Feb 2016 - Sept 2018

  Customer Service Account Manager

  Developed and built customer relationships. Ensured customer expectations were met, while establishing new ways of expanding and growing accounts. Worked closely with operations and managers throughout the organization to ensure material is accurately processed. Resolved issued from incoming customer communications; adjusted processes and programs to accommodate needs. Establish, track and report departmental goals and accomplishments. Renegotiate contracts. Trained individuals on new program functionality at time of release. Recruited, retained and developed staff. Show less

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  CNH Industrial Reman

  Oct 2018 - Jan 2022

  Product Manager

  Identify opportunities and risk and work closely with internal teams to develop timeframes for launch and eliminate roadblocks. Drive cost reduction initiatives. Establish, track and report product line performance to Executive Management. Identify and analyze market potential, competitive data and product offerings. Assist in locating and negotiations of current and potential suppliers. Determine inventory levels that support forecast and business goals. Evaluate and adjust product pricing to ensure competitiveness in the market, while maintaining business revenue, profit and margin initiatives. Develop business case studies, launch plans, cataloging and promotions to customers. Show less

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  TERREPOWER (formerly BBB Industries)

  Jan 2022 - now

  Senior Key Account Manager