Sierra Schlott

Sierra Schlott

Followers of Sierra Schlott351 followers
location of Sierra SchlottPortland, Oregon Metropolitan Area

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  • Timeline

  • About me

    Cloud @ Google

  • Education

    • Reed College

      2016 - 2020
      Bachelor of Arts - BA Computer Science
    • AIT-Budapest

      2019 - 2019
      Computer Science

      Attended a computer science program at AIT-Budapest in Hungary for the 2019 spring semester.

  • Experience

    • Reed College

      Sept 2016 - May 2020

      Resolved software issues faced by community members over the phone, in person, or via email as IT support staff member. Entrusted with additional long and short-term projects including managing updates of computer lab software. Managed user accounts and updated software on computers on an Ubuntu operating system.

      • Senior Help Desk Specialist

        Oct 2016 - May 2020
      • Computer Lab Assistant

        Sept 2016 - Apr 2017
    • Google

      Jun 2019 - Aug 2019
      Corporate Operations Engineer Intern

      Front-line user support for Google employees on internal tools and technologies. Improving user experience for Googlers by contributing to longer term projects and documentation efforts.

    • Google

      Aug 2020 - now

      Solutions consultant/account manager for Google Cloud customers in the gaming industry.Drove customer health on Google Cloud Platform for gaming industry leaders. Ensured reliability and stability, guided key events and launches. Advocate for product features and improvements, including setting up forums between Cloud product teams to enlist customer feedback and help improve feature sets throughout product lifecycle. Customer-facing rotational program providing broad platform experience on various roles within Cloud business.Operated as solutions specialist, account advisor, technical sales, and technical consultant, providing direct customer advising and support.

      • Technical Account Manager (Gaming)

        Sept 2021 - now
      • Cloud Technical Resident

        Aug 2020 - Sept 2021
  • Licenses & Certifications

  • Volunteer Experience

    • FLL Robotics Student Mentor

      Issued by Si Se Puede Foundation on Jan 2014
      Si Se Puede FoundationAssociated with Sierra Schlott