Sierra Schlott

Experience

• 

  Reed College

  Sept 2016 - May 2020

  Resolved software issues faced by community members over the phone, in person, or via email as IT support staff member. Entrusted with additional long and short-term projects including managing updates of computer lab software. Managed user accounts and updated software on computers on an Ubuntu operating system.

  • Senior Help Desk Specialist

    Oct 2016 - May 2020

  • Computer Lab Assistant

    Sept 2016 - Apr 2017
• 

  Google

  Jun 2019 - Aug 2019

  Corporate Operations Engineer Intern

  Front-line user support for Google employees on internal tools and technologies. Improving user experience for Googlers by contributing to longer term projects and documentation efforts.

• 

  Google

  Aug 2020 - now

  Solutions consultant/account manager for Google Cloud customers in the gaming industry.Drove customer health on Google Cloud Platform for gaming industry leaders. Ensured reliability and stability, guided key events and launches. Advocate for product features and improvements, including setting up forums between Cloud product teams to enlist customer feedback and help improve feature sets throughout product lifecycle. Customer-facing rotational program providing broad platform experience on various roles within Cloud business.Operated as solutions specialist, account advisor, technical sales, and technical consultant, providing direct customer advising and support.

  • Technical Account Manager (Gaming)

    Sept 2021 - now

  • Cloud Technical Resident

    Aug 2020 - Sept 2021