Jonathan McCord

Experience

• 

  California Army National Guard

  Oct 2004 - Mar 2012

  Supervised helpdesk personnel that supported more than a thousand users over ten separate sites, under harsh working conditions.• Developed a cross-training program to improve the overall competency of helpdesk personnel. • Implemented a digital and hard-copy help-ticket tracking system. • Managed user profiles, distribution lists and password resets in Active Directory. • Provided troubleshooting and customer support via phone, email and over-the-air encrypted transmissions. • Developed and built a network from the ground up for unit morale.• Assisted in creating a multi-purpose training program that increased the efficiency and situational awareness of tactical convoys, promoting the safe and proper use of equipment in a hostile area. Show less Attached to the 40th MP Battalion, serving as their Tier 1 network and communications support. • Provided helpdesk support for more than one hundred computers and affiliated peripheral devices, along with more than two hundred users. • Maintained and added to existing infrastructure, which involved running and terminating CAT 5e cable. • Oversaw and addressed all battalion level work orders and trouble tickets. • Oversaw all radio communications for the battalion, which included: SINCGAR radios, Motorola radios and cell phones. • Was personally accountable for over a million dollars’ worth of government equipment.• Acted as liaison between the unit and the civilian contractors. Show less

  • Network/ Communications Supervisor

    Jul 2001 - Mar 2012

  • Helpdesk Manager/ Tier 1 and 2 Support Supervisor

    May 2010 - Dec 2011

  • Network Technician

    Sept 2006 - May 2010

  • Network/ Communications Technician

    Oct 2004 - Feb 2006
• 

  Revionics

  Dec 2011 - Jul 2012

  Desktop Support

  I set up, maintain, and troubleshoot employee computers, create new users, manage the VPN client, manage the VOIP setup perform system audits, manage Active Directory, develop testing procedures, manage the ticketing system, and test new programs, software and procedures.

• 

  SBM Site Services, LLC

  Jul 2012 - Oct 2015

  Monitor and maintain back-ups to tape library. Monitor a collection of servers in various configurations. Developed and deployed a WDS/MDT server, to streamline the imaging process for company computers. Analyze and troubleshoot issues with server and storage devices. Manage and audit Active Directory. Develop more efficient processes and write the supporting documentation. Continue to manage inventory, create and process purchase orders for the entire IT department. Provide remote support to clients on a variety of issues, and back fill support for the Helpdesk. Show less

  • System Administrator

    Sept 2013 - Oct 2015

  • Helpdesk Technician

    Jul 2012 - Sept 2013
• 

  Summit Funding, Inc.

  Oct 2015 - Mar 2019

  Systems Administrator II

  Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, networks, and related procedures adhere to organizational processes, controls, and goals.System administration, functionality, security, compliance and maintenanceWindows Desktop / Server administration and maintenanceHardware support and maintenance (i.e. upgrades, patches)Help desk supportInvolved in technical project planning and implementation for all corporate offices (and field as needed)Coordinates and manages outsourced technical support as it relates to IT infrastructure. Involved with initiating new procedures and plans for the future of the company’s IT infrastructure with direction from managementWorks with IT team in aligning the IT vision with the business goals and strategies of the company. Show less

• 

  TLC Tech, Inc.

  Apr 2019 - now

  • Director of Partner Services

    Mar 2023 - now

  • Account Manager

    Nov 2022 - Mar 2023

  • Project Manager

    Feb 2020 - Dec 2022

  • Senior System Administrator

    Apr 2019 - Feb 2020