Akeem Alaka

Experience

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  Sonnex Packaging Ltd

  Nov 2006 - Mar 2007

  Store Attendant

  Stock Taking (Inventory); Material (Order) Supplier

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  Sheeny Graphics Design and Prints

  Feb 2008 - Jul 2009

  Graphic Designer and Prints Monitor/Dispatch
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  Imota Local Government Area Secretariat, Imota

  Jul 2014 - Oct 2014

  Accounting Trainee

  • Coached and nurtured on accounting and finance rudiments and the ‘various applications’ in the public sector accounting practices• Performed and accomplished tasks successfully

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  Standard Legacy Groups (Investments and Credits)

  May 2017 - Nov 2017

  Relationship Officer

  - Generated detailed reports for clients, summarizing account performance, transaction history, and providing recommendations for future actions. - Offered financial advice, funds arrangement and documentation from time to time.- Offered effective delivery of the company's daily, weekly and monthly working capital requirement through clients and funds canvasing and collection services. - Managed the treasury in compliance with SEC and CBN monetary policies and various circulars issued from time to time in order to align with the apex institution regulations. - Ensured all client interactions and transactions comply with relevant laws, regulations, and company policies to maintain the highest standards of integrity and professionalism. - Regularly reviewed and monitored client accounts to ensure they are on track with their financial plans and to identify any potential issues or opportunities for improvement. - Kept proper records of receivables, debt due for management decision to be easily deducted. Show less

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  Laaltrends Interiors

  Nov 2017 - Oct 2018

  Project Supervisor

  ▶ Made sure projects are completed on time and on budget▶ Facilitated the purchase and delivery of resources▶ Participated in the project planning process▶ Worked with the design team to achieve clients satisfaction▶ Coordinated labour needs and train employees giving instructions on routines

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  LaalTrends Watches

  Oct 2018 - Jun 2021

  Customer Service Manager

  - Set and achieved reasonable customer satisfaction goals, working with the team to consistently meet these objectives, resulting in a 20% increase in customer satisfaction scores over a year.- Managed and resolved complex and escalated customer complaints, ensuring prompt and satisfactory resolutions while maintaining a focus on customer retention. Achieved a 90% resolution rate within 24 hours, leading to a 25% increase in customer retention rates.- Maintained accurate records and documented all customer service activities and discussions, reducing errors by 15% and ensuring comprehensive tracking of customer interactions.- Oversaw and responded to customer service issues in a timely manner, achieving a 95% issue resolution rate within the first contact. Created and implemented an effective customer loyalty program, resulting in a 30% increase in repeat business and customer loyalty.- Interacted with customers daily, responding to their questions and guiding them to the appropriate service. This hands-on approach led to a 20% reduction in response times and a 15% increase in customer trust and satisfaction.- Implemented initiatives to enhance the overall customer experience, including feedback mechanisms, customer journey mapping, and service improvements based on customer insights. These initiatives led to a 25% improvement in the overall customer experience rating.- Prepared and presented detailed reports on customer service performance to senior management, highlighting achievements, challenges, and strategic recommendations for future improvements. These reports contributed to a 20% enhancement in service strategies and informed decision-making at the executive level. Show less

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  Max-Migold

  Dec 2020 - May 2021

  Outbound Telemarketer And Sales Conversion

  - Adjusted sales scripts to better target the needs and interests of specific customers, leading to a 20% increase in conversion rates by tailoring messaging to individual preferences.- Conducted client and market surveys, meticulously documenting detailed notes regarding sales or services offered. This resulted in a 15% improvement in product offerings and customer satisfaction based on feedback.- Contacted businesses and private individuals by telephone to solicit sales for services, achieving an average of 30 successful conversions per week.- Delivered prepared sales talks by rote, reading from scripts that describe products to persuade potential customers to purchase company products or services. This approach contributed to a 25% increase in monthly sales revenue.- Explained product details and prices in a clear format, effectively answering customer questions, which led to a 20% reduction in objections and a higher conversion rate. - Followed sales scripts and probed to better target the needs and interests of customers, resulting in a 15% increase in lead quality and customer engagement.- Maintained records of contacts, accounts, and orders on the company's CRM portal, ensuring accurate tracking and reporting, which improved sales data accuracy by 20%.- Maintained call logs and reported details regarding calls, leading to a 10% improvement in team performance through detailed analysis and feedback sessions. Show less

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  Sabi

  Jul 2021 - Mar 2022

  Territory Sales Executive / Sales Team Supervisor

  - On-boarded, trained, and continuously developed the sales team, increasing overall team productivity by 30% through effective training programs and ongoing professional development initiatives.- Supervised 15 – 20 agents, each managing 95 – 120 merchants. This resulted in an average 25% increase in merchant engagement and a 20% boost in sales performance across the team. Generated detailed performance reports using Microsoft Excel and Word, and delivered performance feedback via phone and email, improving individual agent performance by 15%.- Set KPIs and revenue targets for the sales team, monitored compliance and progress, which led to a 35% increase in target achievement rates and a 25% increase in overall team sales revenue.- Established and worked towards reasonable customer satisfaction goals, achieving a consistent 90% customer satisfaction rate by regularly collaborating with the team to meet these objectives.- Maintained accurate records and documented all customer service activities and discussions, ensuring a 20% reduction in customer complaints due to enhanced tracking and resolution processes.- Measured the progress of agents against set objectives, resulting in a 30% improvement in meeting sales targets and individual performance metrics.- Oversaw and responded to customer service issues in a timely manner, achieving a 95% resolution rate within 24 hours, which contributed to higher customer retention.- Created and implemented an effective customer loyalty program, increasing repeat business by 20%. Interacted with customers daily, responding to their questions and guiding them to the appropriate services, which enhanced customer trust and loyalty by 25%. Show less

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  HensonMall Group (Fresh One-Bewit) Nig LTD

  Apr 2022 - May 2023

  Business Development Manager / Sales Team Lead

  - Utilized street-smart strategies to generate qualified sales opportunities for the sales executive team, resulting in a 40% increase in lead conversion rates.- Hired, trained, and managed a team of 20+ outside sales representatives, inspiring and motivating them to adopt a growth mindset. Achieved a 30% increase in overall team performance, contributing to over ₦200,000,000 in sales revenue.- Handled potential clients and converted them into sales, leading to a substantial contribution of over ₦200,000,000 in sales revenue within a fiscal year.- Used analytical skills and experience to locate new sales sources, helping the team achieve and exceed its set targets by 25%.- Conducted training and product demonstrations for sales team resulting in substantial increase in quotes and in sales.- Drove sales revenue, achieving an average annual growth rate of 20%.- Generated performance reports using Microsoft Excel and delivered performance feedback via emails and other platforms, leading to a 15% improvement in team efficiency.- Set KPIs and revenue targets for sales team members, which resulted in a 30% increase in the achievement of individual and team goals.- Performed cost-benefit and needs analysis of existing and prospective customers, leading to a 20% increase in customer satisfaction and retention.- Educated existing and prospective merchants with hands-on training about the company’s products and policies, resulting in a 25% increase in product adoption rates. Show less

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  Adenmaxhub

  Jan 2023 - now

  - Execute over 200 targeted cold calls monthly, leading to a 35% increase in lead conversion rates and generating high-quality sales opportunities.- Manage and optimize Adenmax Hub’s social media presence across platforms like Instagram, Facebook, LinkedIn, and Twitter, achieving a 50% boost in audience engagement and a 40% growth in follower count within six months.- Conduct in-depth lead research and profiling, identifying and qualifying over 500 potential clients, resulting in a 20% increase in the sales pipeline.- Design and implement sales funnels that improved lead nurturing efficiency, resulting in a 30% increase in website conversions. Enhanced user experience through website redesigns, leading to a 25% boost in site traffic and a 15% reduction in bounce rates.My comprehensive approach at Adenmax Hub significantly strengthen brand visibility, increase lead generation, and optimize digital strategies for maximum ROI. Show less - Identify and extract potential leads from various sources such as websites, social media platforms, online directories, and databases, resulting in the generation of over 500 high-quality leads per month.- Conduct thorough research to identify potential leads using various online tools and platforms, increasing the lead generation rate by 30% through targeted research techniques.- Extract relevant data and information from diverse sources to create a comprehensive list of potential leads, achieving an 85% accuracy rate in the lead database.- Clean and verify data to ensure the accuracy and completeness of the leads list, reducing data errors by 20% and improving the reliability of the lead information.- Analyze data to identify patterns and trends, leading to a 25% improvement in lead generation strategies by focusing on high-conversion segments.- Collaborate with marketing and sales teams to understand their requirements and goals, resulting in a 15% increase in lead conversion rates through aligned strategies and goals.- Develop and implement strategies to improve lead generation and conversion rates, achieving a 40% increase in overall lead quality and a 20% boost in conversion rates.- Continuously monitoring and optimizing lead generation campaigns, leading to a 30% improvement in campaign performance and effectiveness.- Stay up-to-date with the latest trends and technologies in lead generation and extraction, incorporating new tools and methods that enhanced lead generation efficiency by 25%.- Deploy excellent research and analytical skills, proficient in using various online tools and platforms, and maintained a strong understanding of marketing and sales principles, contributing to a 20% increase in team productivity.- Demonstrate strong communication and collaboration skills to work effectively with other team members, enhancing team synergy and achieving a 95% satisfaction rate from marketing and sales teams. Show less

  • Social Media Manager and Digital Strategist

    Aug 2024 - now

  • Lead Extraction Expert

    Jan 2023 - now
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  Bofik Nigeria Ltd

  Jun 2023 - now

  Territory Sales & Market Development Manager

  - Formulate and implement cutting edge innovative sales strategies for clients in the B2B and B2C of the FMCG industry, resulting in a 25% revenue growth over the year.- Manage all aspects of daily operations at the sales outlet, ensuring smooth and efficient functioning to meet organizational goals and customer expectations. Successfully improved customer retention by 15%, surpassing the initial target of 10%.- Compile detailed reports on territory sales performance, identifying high-potential areas and underperforming segments. Leveraged these insights to guide sales strategies and resource allocation, resulting in a 30% increase in sales in targeted high-potential areas and a 15% improvement in underperforming segments.- Coordinate with sales, marketing, and product teams to align outreach efforts with overall business goals, ensuring cohesive and effective marketing execution. This alignment led to a 25% increase in marketing campaign effectiveness, contributing to a 20% growth in overall sales revenue.- Provide leadership, training, and motivation to sales staff, fostering a productive and positive work environment. This led to a 25% increase in team productivity and a 20% improvement in employee retention rates.- Establish and maintain strong relationships with local businesses, and sub-distributors, leveraging partnerships to drive store traffic. These partnerships contributed to a 35% increase in foot traffic and a 25% growth in sales revenue.- Implement best practices for customer service, resolving issues promptly and effectively to ensure a high level of customer satisfaction and loyalty. This resulted in a 95% customer satisfaction rate and a 20% increase in repeat business.- Ensure optimal inventory levels by overseeing stock management, including ordering, receiving, and restocking products, while minimizing shrinkage and overstock situations. This led to a 10% reduction in shrinkage and a 15% improvement in inventory turnover rate. Show less