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Lovely Kumar

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New Delhi, Delhi, India

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About me
Service Technical Engineer at RSG SOLUTIONS LTD
Education
- Ellieum University
  -
  Graduate
  B.Com
- CBSE Board Delhi (S.B.V
  2010 - 2014
  Secondary Examination
Experience
- RSG SOLUTIONS LTD
  Apr 2011 - now
  Key Responsibilities:· Customer Support (Telephonic and Onsite)· Working on APPLE Operating system (MACINTOSH)· All Software and Hardware support for Apple portables (I PODS, LAPTOPS)· Troubleshooting, Installing and upgrades application of MAC OS.· Archiving and Data Management. Have to Deliver demo of products. Have to do POC for big projects basically for integration between two cross platforms I worked with DTDC retail sales and international outbound process.Job Duties:- Handling store and dealing with walk in customer & clients and coordinate with the backend with existing stocks and have to manage daily sales report.
  - Senior Technical Service Engineer
    Apr 2012 - now
  - Apple support engineer
    Apr 2011 - now
- RSG Solutions Pvt. Ltd
  Apr 2012 - Jul 2014
  Technical Support Engineer
  for all Apple products
Licenses & Certifications
- Apple Certified Mac Technician
  Apple
  Apr 2012