Brittany Conroy

Experience

• 

  JPMorgan Chase

  Jan 2010 - Jan 2010

  Corporate Summer Intern Analyst
• 

  JPMorgan Chase & Co.

  Jul 2011 - Jun 2022

  Launched and stabilized learning component of Oracle Human Capital Management. HCM migrated 167 Human Resource applications to single, integrated, cloud-based application. Prioritized/tested integrated training experience in using HCM to 270,000 employees and 47,000 contractors with 2MM+ course completions within the first 100 days.Prioritized functionality testing facilitating Agile scrum routines and managing JIRA board. Presented regular status updates to senior management for escalation and visibility.Identified desired product changes and influenced Oracle product roadmap to address JPMC functional gaps; including content sequencing, zoom integration, and a Netflix-like recommendation User Interface. Oracle implemented more than 20% of recommendations.Analyzed/prioritized/acted on user feedback to enhance the learner experience, including single-click course launch, self-service recording of external training to meet international compliance requirements, and notifications for new and overdue required training.Collaborated with the data scientist lead to simplify system monitoring, diagnostics and operational reports, enhancing user experience and system satisfaction.Created requirements, tested, implemented and trouble shot automation opportunities, partnering with an internal robotics team to automate Career component regression test scripts and manual administration.Initiated firmwide project to test use of AI in collaboration with internal and external AI teams. Tested Oracle AI to derive skills from user data to recommend Learning content and job opportunities for upskilling and career mobility. Show less Coordinated improvement of employee experience by upgrading SSO (Single Sign On) to IDAnywhere with Learning vendors. Coordinated testing and initiated first learning applications to upgrade password technologies.Designed scripts to integrate experience for users and eliminate manual data entry by automating completion credits from vendor content, and managed implementation of code.Product managed pilot with Volley, an AI/ML startup to reduce the time to market of Learning content by automatically generating intelligent “microlearning” or “microbriefing” experiences. Key decision maker in not moving beyond pilot because product was not robust enough. Show less Led the evolution of the program, expanding participation from 36 to 100, while reducing voluntary staff time commitment by 50%. Growth involved restructuring of cohorts, faculty, and plenary sessions. Maintained an overall participant satisfaction rating of 3.9 out of 4.Built strong relationships firm-wide and external to fulfill volunteer-based support, including role plays, mentors, and Guest Speaker Sessions.Managed the budget, handled external coach expenses, and negotiated vendor contracts. Analyzed participant feedback, identifying key areas for improvement/simplification, and produced dashboards for sponsors. Show less

  • Vice President, Career & Learning Senior Product Owner

    Jan 2019 - Jun 2022

  • Senior Associate, Learning Vendor Product Owner

    Nov 2017 - Jan 2019

  • Expert Engineer (E2) Project Associate

    Jan 2014 - Nov 2017

  • Technology Analyst

    Jul 2011 - Jan 2014
• 

  NYC Juniors Volleyball Club

  Sept 2013 - May 2020

  Head and Assistant Coach

  Taught young women aged 12-18 volleyball and leadership skills.