Carey Wolfe

Experience

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  Thomas Cook Group plc

  Jan 1988 - Jan 1989

  Travel Agent
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  Travel 4 Business

  Jan 1989 - Jan 1991

  Group Travel Agent
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  British Airways

  Jan 1991 - Jan 1995

  Systems Trainer
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  Lunn Poly Travel

  Jan 1996 - Jan 1997

  Branch Manager
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  Brook Advisory Centre

  Jan 1997 - Jan 1998

  Receptionist / Administrator
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  COUNTRYWIDE SURVEYORS LIMITED

  Jan 1998 - Jan 1999

  Panel Manager
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  Ingram Micro

  Jan 1999 - Jan 2002

  Account Executive

  In this sales role I managed an allocated client database, taking large orders over the phone and negotiated prices and arranged delivery. I developed advanced customer service skills to maintain successful customer relationships and ensure crucial repeat business.

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  Corus Hotels

  Jan 2002 - Jan 2004

  Guest Relations Manager

  I was responsible for managing all customer complaints for this large hotel chain from the head office in Milton Keynes. I developed a professional, friendly, and proactive approach which ensured customer retention and excellent relationships with our hotel managers and external customers.Key Achievements:• Developed a system to record complaints at each hotel and identify any consistent quality issues.• Set up quarterly review meetings to advise and inform managers of their performance in terms of complaints and addressed quality issues by contacting various departments to help the hotel improve their service standards.• Produced reports for the executive board which resulted in a drastic drop in customer complaints and was personally commended for my efforts by the CEO. Show less

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  Mulion School

  Jan 2012 - Jun 2012

  ICT Assistant

  In this role at a high-performing school, flexibility was key. While primarily in the I.T support department, responsibilities extended to teaching I.T techniques to staff, managing website content, observing students, and handling last-minute software or hardware requests. Additional duties included job prioritisation, secretarial tasks, and telephone communication with both internal and external customers.• Developed a job sheet system to ensure jobs were properly prioritised.• Maintained an excellent working relationship with my manager.• Produced a manual for teaching staff to assist them in various I.T techniques designed to improve their lesson delivery.• Installed software and changed / mended hardware quickly and efficiently and responded to last minute requests with good humour and in a timely manner.• Managed accurate and well organised department administration and telephone/direct communications. Show less

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  The Cornwall College Group

  Sept 2014 - Sept 2015

  Trainee Teacher / Lecturer

  At this vocational college where I had previously completed a Foundation degree and teacher training, I was employed to design and deliver an apprenticeship course in the Python.Key Achievements:• I learned a new programming language in a few weeks and designed and delivered a new course for apprentices.• Student achievements on the course resulted in extra funding for the college.• I designed a further course to help schoolteachers to deliver the new computer science curriculum.• I used my administrative and organisational skills to ensure smooth delivery of the course and delivered timely and accurate paperwork to my manager, within the deadlines required to secure funding.• I further developed my professionalism through teamwork and a calm, adaptive approach. Show less

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  Falmouth University

  Apr 2016 - now

  SITS Vision Support Officer/Analyst

  Eight years of experience in first and second line support for SITS and e:Vision, and solely responsible our annual upgrade project, serve as the primary contact for students and staff, and manage service and development requests. My responsibilities include minor developments, creating SRL communications, setting up batches, designing and updating progression and automation routines, and attending change board meetings. I work closely with all Professional Services teams and am the sole contact for SITS support. Show less