Supratik Chatterjee

Supratik Chatterjee

Technical Consultant

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location of Supratik ChatterjeeBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Service Delivery Manager @ Accenture | Cloud, Storage, Automation, Process Alignment

  • Education

    • MCKV Institute of Engg

      2000 - 2004
      BE Electronics & Communication
  • Experience

    • Wipro Technologies

      Jun 2004 - May 2006
      Technical Consultant
    • Hewlett-Packard

      Jun 2006 - Feb 2011

      >Remotely initialize, configure and manage Storage units & fiber channel switches.>Develop a detailed Action Plan based on the client’s issue and if required simulate and test the client’s configuration in order to recommend the best possible solution for the issue.>Create Advisories by Documenting Troubleshooting Steps/techniques of resolved issues for future use.Technical skills involved troubleshooting, maintenance of HP storage (Enterprise Virtual Array, Modular SAN Array, Enterprise Library, Left Hand Networks, San switches, Blade Storage, Virtual Libraries ) Show less

      • Technical Consultant Level II

        Jun 2009 - Feb 2011
      • Senior Systems Engineer

        Jun 2006 - May 2009
    • Accenture

      Feb 2011 - now

      Currently aligned with Accenture Technology vertical and supervise day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met from the Project, Process, Program, People Management & Service Perspectives .My core responsibilities include:Project Service delivery in Cloud, Storage & Backup Space. Managing resources responsible for SAN/Backup Architecture, maintenance, Upgrades & Disaster recovery solutions. Driving Automation & Innovation Initiatives Process Alignment & RestructuringFront-ending corporate communication for potential sales leads. Show less

      • Senior Service Delivery Manager

        Dec 2022 - now
      • Operations Manager

        Dec 2017 - Nov 2022
      • Assosciate Manager

        Sept 2015 - Dec 2017
      • Team Lead

        Jun 2013 - Sept 2015
      • Senior Storage Administrator

        Feb 2011 - Jun 2013
  • Licenses & Certifications

    • Certified SAFe 5 Agilist

      Scaled Agile, Inc.
      Oct 2020
    • AWS Certified Solutions Architect Assosciate

      Amazon Web Services (AWS)
      Jul 2020
    • ITIL Service Strategy (ITIL-SS)

      APMG International
      Jan 2016
    • Azure Fundamentals

      Microsoft
      Aug 2021
    • Devops Fundamentals

      DevOps Agile Skills Association (DASA)
      Oct 2018
    • ITIL Continual Service Improvement (ITIL-CSI)

      AXELOS Global Best Practice
      Sept 2014