Austin Sego

Experience

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  Tremont Medical Clinic

  Nov 2008 - Oct 2010

  File Clerk

  • Created and updated accounts for patients• Organized file charts• Updated insurance information • Mailed bills• Various projects

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  YWCA

  Oct 2010 - Aug 2011

  Lifeguard & Swim Instructor

  • Certified in CPR, AED, and First Aid• Lead basic swim instruction courses to children of various age and ability

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  Riverside Community Church

  Jul 2012 - Oct 2015

  • Managed deployment, configuration, and maintenance of commercial audio, video, and lighting technology. • Managed deployment, configuration, and maintenance of multi-site network and server infrastructure• Provided IT support for church staff and its nonprofit partner.• Prepared media and technology for various live events such as church services, theater productions, and concerts.• Led a volunteer-based live production team for weekly services and events • Assisted the Technical Director in managing and maintaining all audio, video, and lighting systems. • Prepared media and technology for various live events such as church services, productions, and concerts. • Assisted in scheduling and leading the live production team for events and Sunday services. • Managed and maintained computer and network systems between 2 buildings, and provided technical support for coworkers.

  • Technical Director

    Sept 2014 - Oct 2015

  • Technical Assistant & IT Manager

    Jul 2012 - Sept 2014
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  IT360

  Oct 2015 - Mar 2017

  Support Technician

  • Handled support of service requests relating to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.• Handled all endpoint deployments.• Assisted in service migrations and upgrades, including Exchange to Office 365 and Windows 7 to Windows 10• Served as the subject matter expert for all VoIP phone system management and deployments

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  Samaritan Ministries International

  Mar 2017 - Mar 2019

  Responsibilities:• Servicing incidents and requests related to all company endpoints, including Windows and macOS workstations, mobile devices, printers, phones, and conference room technologyAccomplishments• Automating most of the macOS device deployment process, increasing efficiency and minimizing room for error• Creating a digital display system to show conference room availability and IT service statuses • Adopting a project management application to help our team organize projects and tasks Show less

  • Senior Desktop Support Engineer

    Mar 2018 - Mar 2019

  • Senior Desktop Support Specialist

    Aug 2017 - Mar 2018

  • Desktop Support Specialist

    Mar 2017 - Aug 2017
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  Suburban Community Channels

  Mar 2019 - Jul 2021

  IT Coordinator

  • Manage all things IT-related ranging from network and server infrastructure to user-facing endpoints• Improve processes and services such as automating endpoint deployments, implementing patch and application management solutions, and centralizing server and desktop management• Support video broadcast infrastructure at multiple locations including SCC's master control, the council chambers of 10 member cities, and SCC's mobile production truck

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  Hope Community Church

  Jan 2021 - now

  • Technical Coordinator

    Sept 2023 - now

  • Restoring Hope Assistant

    May 2022 - now

  • Leadership Development Institute Intern

    Aug 2021 - now

  • AVL Assistant

    Jan 2021 - Sept 2023