John Broomell

Experience

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  MetLife

  Jan 1988 - Jan 1995

  Network Administrator

  Network administrator for MetLife's 3Com 3+Share, IBM OS/2 and Microsoft Lan Manager computer networks in Maitland, Florida and Irving, Texas

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  Symantec

  Jan 1995 - Oct 2015

  • Interface between Technical Support and the Product Team (Software Engineering, Product Management, Sales) tasked with making future product releases more supportable and reducing calls to Technical Support by enhancing the product functionality and usability. • Responsible for preparing Technical Support for upcoming releases by disseminating information regarding new features and product fixes from the Product Team to Technical Support.• Reviewed product manual with Documentation team to verify accuracy.• Worked with engineering to create web links within the product that searched knowledge base articles for the specific issue the customer was experiencing, instead of calling tech support.• Created external release notes for product releases/patches. Posted new releases and patches downloads to the support site. Show less Worldwide 2nd and 3rd line technical support escalation engineer who worked with customers to resolve their product issues. Gathered information from customer to reproduce the issue. Defects found were escalated to Software Engineers, keeping customers up-to-date with defect status, and once a fix was found, walked customer through installing and verifying the patch resolved the issue. Enhancement requests were forwarded to Product Management for inclusion into future product releases.Created internal training material for new hires for Backup Exec for Windows product and instructed the class. Show less

  • Senior Principal Software Quality Assurance Engineer

    Jul 2010 - Oct 2015

  • Principal Software Quality Assurance Engineer

    Jul 2003 - Jul 2010

  • Technical Support Readiness

    Aug 2000 - Jul 2003

  • Technical Support Customer Escalations and Internal Trainer

    Jan 1998 - Aug 2000

  • Technical Support Engineer

    Jan 1995 - Jan 1998
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  Veritas Technologies LLC

  Oct 2015 - Dec 2017

  Senior Principal Software Quality Assurance Engineer

  Scrum team member responsible for automation and ad-hoc testing of cloud data protection products on Amazon Web Services (AWS) EC2 AMIs and appliances using Robot Framework, Selenium, Protractor, Docker, JSON and Postman (Rest APIs) on Windows, Ubuntu and Centos

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  Tompkins Robotics

  Oct 2018 - Sept 2023

  Senior Quality Assurance Engineer

  Team member responsible for automation and manual testing of the Tompkins Warehouse Execution System (TWES) using Node.js (JavaScript), Java (Selenium Webdriver), Postman and Android Studio (APK). • Created smoke, regression, and performance Node.js automation for store replenishment, E-commerce, and parcel workflows for TWES for differing customer requirements. • Automation included testing authentication, wave/batch/order processing, manual and automated robot induction, sorting, location management (containers, locations, sort plans, routes, tagging/tag groups). • Automation used REST and WebSockets protocols depending on customer requirements. • Automation included connecting to/querying SQL and MongoDB. • Created Postman customer workflows and general functional tests that developers and QA members used for manual testing.• Created and executed Java (Selenium Webdriver) automation for testing legacy UI.• Manually tested TWES and APK (physical device and through Android Studio) user stories and defects. Created Jira defects when issues found and retested when issue fixed, attaching documentation (including videos) as evidence for PO approval. • Created, modified, and executed test cases using test management software Zypher, TestCollab, and Xray.• Created documentation in Confluence for onboarding and reference for QA team members• Utilized Agile Scrum and Kanban incorporating product backlog, sprint planning, testing, demos, and retrospectives• Proficient with Node.js, Postman, MongoDB, MySQL Workbench, Keycloak, Portainer, Jira, Confluence, BitBucket, Xray Show less