Wiley Geren

Experience

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  The Nantahala Outdoor Center

  May 2009 - Aug 2009

  White Water Guide

  Escorted groups down a Class I-VI river while educating them about the river and surrounding points of interest. I provided safety and security for all guests on the river, whether with my company or not. Potential life threatening situations occurred every day during the job and were handled with professional poise and tact.

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  Walt Disney World

  May 2010 - Aug 2010

  Guest Operations

  Responsible for helping and guiding guests through the compound. Enforcing rules and guidelines to ensure the guest’s safety while maintaining a fun and warm atmosphere. Organizing cast members to optimize crowd safety, control, and enjoyment.

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  The Governor Inn

  Oct 2011 - Jun 2012

  Front Desk and Concierge

  Multi-faceted Guest Relations position. Responsible for organizing and managing the valets, training associates on front desk procedures and computer systems, checking in guests, taking reservations, and completing hotel related computer work on WebRezPro (cloud-based management system for hotel use). Conducted market research using qualitative and quantitative information from online hotel review sites.

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  Coughanour Wedding

  Nov 2011 - May 2012

  Wedding Planner

  Hired to plan a wedding six months prior to the May 2012 date. Responsibilities ranged from organizing the wedding list, registry, and finances, to day-of setup and decoration. Heavy emphasis on communication via email and phone with caterer, hotel, bride and groom, family members, and wedding guests.

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  RER International Realty

  Jan 2013 - Dec 2013

  Realtor

  Specialized in Foreclosures and REO'sWorked closely with both Buying agents, Selling Agents, and Real Estate Lawyers. Responsible for representing my client honestly and diligently. Advanced use of Foxit Phantom, My Florida Regional Multiple Listing Service, Zillow, Homepath, Realtor.com, and other real estate based sites. Used unique and far-reaching advertising at reasonable cost. Specialized in Foreclosures and/or Investment properties.

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  Keller Williams

  Dec 2013 - Mar 2014

  Realtor

  Licensed Sales Associate and member of the Pinellas Realtor Organization. Managed Comparative Market Analyses of properties in the Greater Tampa Bay Area. Utilized My Florida Regional Multiple Listing Service, Zillow, Homepath, Realtor.com, and other real estate based sites. Used unique and far-reaching advertising at reasonable cost.

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  GardenInMinutes.com

  Jan 2014 - Nov 2018

  Content Manager

  Over 40 articles published - Successful ROI and lead generation - Reachable viewership of 9,000+Published by: Garden in Minutes official site, Maximum Yield, Heirloom Gardener, Rodale's Organic Life, Garden Collage, Mother Earth News, Organic Life Magazine, Hydrolife.Responsible for cultivating new, relevant content that engages readers and generates leads. Liaison between business and editors. Utilize expert, technical gardening information in digestible articles for a) providing the reader with quality information, and b) creating leads. Manage articles from creation to publication, and work closely with Garden in Minutes owners to find optimum keywords, rank, and improve DA/PA/CTR. Show less

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  Circa Interactive

  Jan 2015 - Jul 2018

  Content Manager and Topic Strategist

  -Responsible for content creation including: topic generation, content discussion, writing the copy, editing, communicating in-house and with clients, adapting to needs/desires, and publication.-Written copy and interest pieces for over 10 colleges - roughly 300 pages of content to date-Ghost writing for professionals in a variety of industries including: Technology, Leadership, Communication, Relationships, Education, Healthcare, Coaching, Athletics, Current Issues, Business Administration, Theme Parks, and Entertainment.-Adept at creating consistent tone and voice throughout content campaigns.-Expanded personal and company network through contributing pieces that improved Circa client ranking and authority.-Develop technical and creative articles that interest young, collegiate, and professional level readers. -Maintain relationships with editors, marketing managers, and academic partners by meeting their needs and developing content strategy. Show less

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  KS Language Academy

  Jan 2016 - Jan 2018

  English Second Language Teacher/Digital Marketing Developer

  Taught Spanish, Russian, Italian, and German speaking students from ages 18-65+ to write, speak, read, and comprehend English. Created comprehensive, unique teaching strategies based on student learning strengths and English-level. Scheduled introductory appointments, emphasized benefits of learning a second language/English, and the importance of a frequent class schedule. Taught students until they were fluent in English or until they reached their comfort level. Worked closely with school owner to shoulder daily responsibilities including, but not limited to: opening and closing facility, cleaning, and purchasing educational materials. Oversaw marketing materials including business cards, website, and social media presence. Assisted in Adwords budgeting and managed multiple advertising campaigns. Campaigns generated student enrollment. Show less

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  Insight Global

  Jul 2018 - Nov 2018

  Knowledge Management Writer

  -Responsible for rationalizing and grooming content during a multiple-business merger. -Using authoring tools (Oracle) and project management tools (Podio, Excel)-Working with a team to maximize efficiency and minimize errors-Striving to meet daily and weekly goals-Maintaining personal and team organization-Using critical and decisive thinking-Listening to team thoughts and desires as well as conveying them upwards-Onboarding new hires and creating an effective onboarding process-Updating knowledge management style guide.-Effective communication with team and management-SME reach out and communication-Capable of rapidly adapting to challenges and implementing solutions or better processes. Show less

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  Charter Communications

  Nov 2018 - Oct 2022

  • Authored and edited over 50 training modules and knowledge articles, improving access to clear and concise information for over 500 users.• Managed Oracle Knowledge and Learning Management System portals, increasing and maintaining adoption rates to 25%.• Developed strategies for improving Learning & Development tools, reducing user support requests while maintaining a 5-day SLA. • Created 100+ training materials and knowledge base articles for internal teams, streamlining onboarding processes and enhancing knowledge flow.

  • Sr. Writer, Learning and Development

    Mar 2021 - Oct 2022

  • Learning and Development Writer II

    Nov 2018 - Mar 2021
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  Sunbelt Rentals, Inc.

  Sept 2022 - Aug 2024

  • Led configuration and integration of Salesforce Knowledge and In-App Guidance to provide critical knowledge resources for over 6,000 users.• Worked with HR teams to update teammate Knowledge base for use throughout the company. Partnered with 12 HR Departments to understand and meet their knowledge article needs and organization, including training their teams to author in ServiceNow.• Designed and implemented the Salesforce Knowledge Base UX including search functionality, article layout, content organization, and layout• Authored and published over 80+ knowledge articles (220+ processes) and in-app guidance prompts to assist users in training and in regular duties.• Worked with the Learning and Development team to create a hybrid virtual training strategy through in-app guidance, training videos, and knowledge articles. The result was a 2-week self-paced course teammates used to become adept in a new Salesforce CRM.• Continued to collaborate with IT and business stakeholders to align knowledge system strategies with organizational objectives. Show less • Stood up the Knowledge Management function within Sunbelt to support the rollout of a Salesforce CRM.• Designed and implemented a comprehensive knowledge management framework, including intake processes, article publication guidelines, and feedback strategy.• Collaborated with IT and business stakeholders to align knowledge system strategies with organizational objectives.• Worked with Talent Development leadership to identify vital Knowledge KPIs to measure knowledge health and goal accomplishments. Show less

  • Knowledge Manager

    Sept 2023 - Aug 2024

  • Knowledge Management Architect

    Sept 2022 - Sept 2023
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  Wayne Brothers Companies

  Jan 2025 - now

  Knowledge Management Specialist