Prashant K.

Experience

• 

  Micromax Informatics Ltd

  Jul 2011 - May 2013

  Customer Service

  Allocating daily jobs to service engineers.Manage Inventory stock.Closing service calls to ensure appropriate billing.Maintain positive relationship with customers & vendors to ensure smooth business operations.

• 

  Samsung Electronics

  Apr 2014 - Dec 2016

  Franchise Manager

  Building and developing system for Maintenance & Repair Business,Inventory audit at weekly basis & monthly basis.Improved customer satisfaction by ensuring order accuracy by maintaining vendor communication.Handled EnR process, Voc & focus on KPIs performance.

• 

  Jio

  Jan 2017 - Mar 2018

  Deputy Executive

  Working with scheduling software.To handle exchange & refund process.To handle escalation & VOC's. To highly focus on KPI's performance.Presenting the plans in front of Seniors for improving the Product service.

• 

  Godrej Group

  Mar 2018 - Feb 2019

  Service Executive

  Effectively managing the allocated service area to maintain high level customer satisfaction.Worked in the field with service staff to evaluate service level.Conduct field audits of service work performed.Recovery of dues amount for parts issued on credit.Presenting plans to BSM and Service head in improving product services.

• 

  Luminous Power Technologies (P) Ltd

  Feb 2019 - Sept 2022

  Effectively managing the allocated service area to maintain high level customer satisfaction.Conduct field audits of service work performed.Expansion of ASP network.Building relationship with distributors & dealers.Highly focus on Kpi's parameters.Presenting plans to BSM, RSM and Service head in improving product services. Effectively managing the allocated service area to maintain high level customer satisfaction.Conduct field audits of service work performed.Expansion of ASP network.Building relationship with distributors & dealers.Highly focus on Kpi's parameters.Presenting plans to BSM and Service head in improving product services.

  • Area Service Manager

    Dec 2020 - Sept 2022

  • Area Service Manager

    Feb 2019 - Dec 2020
• 

  Reliance Retail

  Sept 2022 - now

  Manager

  Call allocation and Closures as per Pre Defined TAT.Maintain and monitor proper inventory (Spare parts) availability with Franchisees as per definedtime frame.Revenue generation thru accessories & RCP.Filling of reports and weekly analysis of his productivity, revenue and performance of ServiceCenter.Product claim adjudication and verification of all related documents.Guide & supervise to technicians to resolve product related problems in the field.Ensure Trade and Customer satisfaction.Motivate and manage field team of service center.Monitor the performance of ASP with strong periodic review mechanism.Provide technical training to Franchise engineer on new arrival of product.Providing strong training to the franchisee backend staff to ensure delivery of quality customerservice.Speedy and quality resolution of viewing related problems faced by customers. Show less