Andy Hoang

Experience

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  Target

  Jul 2019 - May 2022

  ● Train & oversees 3-5 new fulfillment team members each quarter in an efficient manner.● Significantly increased the store’s overall average fulfillment metrics and maintained spots on Top 5 Weekly Fulfillment Leaderboard charts for Pick, Pack, INF, OPU, & Grocery OPU statistics in a department consisting of 60+ team members. ● Pick & pack products in a quick & accurate manner for orders while meeting expected productivity rates and INF goals. ● Anticipate customer needs and provide them with high-quality service while upholding brand standards and values to ensure customer satisfaction.● Facilitate and interest with guests to build a positive and inclusive guest experience; resolve any issues or problems guests encounter.

  • Fulfillment Operations Team Trainer

    Apr 2020 - May 2022

  • Fulfillment Expert & Guest Service Advocate

    Jul 2019 - Apr 2020
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  The Home Depot

  May 2022 - Feb 2024

  Appliance Sales Associate

  ● Demonstrated product knowledge, aided, answered inquiries, and addressed complaints of customers when selecting appliances.● Consistently exceeded monthly sales quota, boosted warranty sales, and drove an increase in credit card applications. ● Received “Top All-District Sales” award for having the highest # of sales out of employees in the entire district in December 2022.● Received “Employee of the Month” award in June 2023.

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  Enterprise Hall

  Aug 2022 - Oct 2022

  Data Management Intern

  ● Demonstrate an understanding of agile, scrum, and Kanban methodology● Application of data quality principals and performing data normalization by modifying an Excel export of poorly formatted data to fit organizational standards● Demonstrate the ability to design and develop a web-based intake form to ensure clean data collection and website landing page● Developed technical requirements, test cases, and a mock-up for a new landing page● Researched and proposed supporting content for an upcoming marketing campaign Show less

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  SAP

  Nov 2022 - Nov 2022

  SAP CyberSecurity Virtual Internship Engineering

  ● Increased knowledge of phishing, password security, and decrypting data● Executed virtual hardening on the virtual machine, VirtualBox, by modifying the local security policy

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  Allied Universal

  Feb 2024 - May 2024

  Security Officer

  ● Patrolled and monitored IT office buildings and surrounding business stores, ensuring the safety and security of over 30 companies● Managed access control and alarm systems to detect and mitigate potential security threats.

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  CyRisk Inc.

  Feb 2024 - May 2024

  Cyber Data Analyst Intern

  ● Collected and organized data on over 300 legal cases, enhancing the company’s understanding of privacy and data breach-related settlements.● Created an Entity-Relationship Diagram from legal case data, detailing over 2,000 cases, incidents, and companies to enhance data visualization and analysis for improved decision-making.

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  FTI Consulting

  Jun 2024 - Aug 2024

  Cybersecurity Consultant Intern

  ● Conducted comprehensive threat intelligence analysis for a fraud case using Recorded Future and Cybersixgill.● Conducted an external security assessment and M&A, gaining experience in evaluating security postures and due diligence processes.● Led the "OpenSSH Vulnerability Identified, Millions Potentially Impacted" threat intelligence report and contributed to the “Cybersecurity Risks Throughout the Election Lifecycle” and “The Potential Resurgence of FIN7” report.● Participated in a SentinelOne Capture the Flag event, enhancing practical skills in cybersecurity tools and techniques. Show less