Ama Agyapong

Experience

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  Target

  Jul 2013 - Jul 2019

  Human Resources & Operations Executive Leader

  Championed a fun, diverse, and inclusive high-performance culture that emphasized empowerment, quality, productivity, and standards through organizational and departmental planning and development. Created a culture of diversity and inclusion by focusing on staffing and scheduling, talent strategy and management, policies, and procedures, training and development, employee relations, and compliance for a team of 150 exempt and nonexempt employees.● Collaborated with senior leadership to understand the regional goals and strategies related to staffing, recruiting, and retention. ● Lead cross-functional teams of peers and various subject matter experts to strategize, plan, and execute a variety of programs, services, and initiatives.● Planned, led, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support the district's human resource compliance and strategy needs.● Advised on learning plan development with a focus on upskilling store talent.● Led culture change management for various Florida & Georgia stores.KEY ACCOMPLISHMENTS ● Achieved the most improved profit margin in 2015 through proper expense management and implementation of diversity & inclusion programs to increase sales, which resulted in a 5% increase in profit margins. ● Accomplished a 21-point increase on the Annual Company Engagement Survey by collaborating with managers to improve all facets of inclusive leadership, implementing employee engagement programs, revamping training, and strategic diversity recruitment programs. ● Reduced store turnover by 15% through strategic diversity recruitment, partnerships with local organizations, employee referral programs, and marketing a succession plan for entry-level and mid-level employees, and coaching frontline managers through a DEI lens. Show less

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  HR Knowledge Source

  Dec 2019 - now

  Manages consultants, budgeting, and program build-out. Creates equitable employee life cycle processes, which include talent acquisition, talent management, performance management, and developmental programs. Provides high-level solutions and recommendations from a Human Resources perspective with a Diversity, Equity, and Inclusion (DEI) lens for mid to large-sized companies.● Collaborates with executive leadership & and various stakeholders to create, execute, and implement DEI programs and initiatives that integrate with strategies and business objectives.● Creates and conducts culture assessments to understand and identify insights and areas for improvement, while providing organizational and business unit recommendations. ● Builds & and improves talent management processes, including but not limited to performance management, career development, promotion structures, succession planning, and talent reviews.● Partners with cross-functional teams to develop DEI-related KPIs and metrics that impact the bottom line.KEY ACCOMPLISHMENTS ● Built and designed the DEI center of excellence for HRKS, which accounts for 10% of the firm’s business revenue. ● Created a 9-month leadership development program that included unconscious bias, cultural competence, allyship, inclusive leadership, etc. ● Built, designed, facilitated, and managed a mentorship and coaching program for a Fortune 100 retailer. ● Conducted global focus groups and the accompanying analysis for a global consulting firm. Countries included the United States, India, Philippines, Japan, Brazil, and Argentina. ● Led a three-year retention initiative that improved turnover by 25% for a mid-sized manufacturing company. Show less Leadership in strategic planning, employee engagement, and culture change management that supports propelling the company’s vision, mission, and success.● Performs assessments through fact-finding and data requiring creative approaches to solving complex issues and develops appropriate solutions or recommendations.● Leverages data sources to identify opportunities/gaps in the talent landscape that will provide support for talent strategies.● Provides engagement and guidance to committees and resource groups, supporting leadership, annual planning, and programming to support the overall DEI strategy within the enterprise. Show less

  • Business Unit Leader: Diversity, Inclusion, Culture, & Equity (DICE) / Sr. HR Business Consultant

    Jan 2023 - now

  • Human Resources Consultant

    Dec 2019 - Jan 2023