Facundo Montiel

Experience

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  Charles Taylor InsureTech

  Nov 2021 - now

  Application Support Analyst

  Problem Solving: Identify, diagnose and resolve functional problems.Customer Service: Provide high-quality customer service, communicate effectively and professionally with users to understand their problems and offer solutions.Training: Provide guidance and training to users or customers to help them better understand and use products.Documentation: Create and maintain technical documentation, such as user guides, troubleshooting manuals, and knowledge bases, to facilitate resolution of common problems.Quality Control: Assist in identifying quality problems and ensuring that products or services are delivered error-free to users.Azure DevOps:- Identification and Definition of Requirements- Documentation of Requirements- Monitoring and Management- Integration with Development- Validation and Review- Update and ImprovementITIL practices.PL/SQL Data Analysis: Data analysis using PL/SQL. Show less