David Taylor

Experience

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  Make an Entrance

  Apr 2010 - Aug 2010

  Sales Representative

  Make An Entrance is an online startup providing custom entrance floor mat solutions for both consumer and commercial markets across the EMEA region. As a sales representative, my duties included, but were not limited to:Handling prospective customers and clients incoming from telephone, web and email inquiries.Prospecting and establishing a new potential customer base through independent research using techniques such as cold calling.Outside sales within the Central London market.Processing incoming orders through both telephone and internet sales.Overseeing, at a high level, the manufacturing and delivery of custom products.Creating accounts for taxes, profit/losses using excelCustomer service for current clients and potential clients.Web site development and maintenance.Reporting on weekly sales figures and statistics. Show less

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  VCCP

  Jan 2011 - Jun 2011

  Intern

  VCCP is a transformation partner organization specializing in brand re-management for fortune 500 companies.During my internship with VCCP my duties included but were not limited to:Online and field research of current and prospective clients with the account planning team.Target market research through field campaigns, consumer research and product testing.Presentation building for client meetings including analysis of social media strategies and comparison with current competitors.My position culminated in the production of a web based marketing campaign, which I helped cast and produce. I was able to work on accounts that include but are not limited to 'Jammy Dodger's' buscuits, Muller yogurt and Microsoft Internet Explorer 9. Show less

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  Syracuse University

  Sept 2012 - Jan 2013

  Resident Advisor

  As a Resident Advisor, i am expected to be a full time resource and connection for both the 31 residents and the office of residence life within SU. I attend bi-weekly meetings with my colleagues and superiors. I am expected to be available to my residents both night and day, all week, and be available to help with a wide variety of issues. I meet regular expectations for designing community programs, decorating hallways with information for students, the check in and check out of all residents of one university residence hall, keeping track of resident occupancy, documenting housing policy violations, working as a front reception desk representative, reporting maintenance and facility concerns and late night duty responsibilities, along with building and maintaining a positive and respectful community atmosphere. Show less

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  Time Warner Cable Business Class

  Jun 2014 - Aug 2014

  Project Analyst Intern

  Time Warner Cable Business Class offers cable, phone and internet solutions to corporate clients across the United States.During my time as Project Analyst Intern I worked in the Systems and Tools department where my duties included:Performing systems readiness testing for company wide software.Scenario testing with billing software platforms including ICOMS and CSG.Analysis of sales methods and reports using Salesforce software.Testing of Order Automation software during development.Billing software standardization, by merging multiple platforms.Analysis of current start to finish project processes and improvements.My work here focused around the merging of several billing systems to consolidate the cross contamination of multiple billing systems used across the North America region. Show less

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  Collaborative Solutions, LLC

  Jun 2015 - Jan 2016

  HCM Analyst

  Collaborative Solutions is a partner organization with Workday, providing implementation and consultation services on Workday Human Capital Management software. My duties while employed here include but were not limited to:Assist customers through the transformation, implementation, and operation phases.Assist the Lead Consultant(s) in gathering business requirements, designing and prototyping, testing and implementing business solutions.Configure the system to the customers expectations and requirements including core configuration, iLoads, tenant to tenant configuration moves, business processes, security, testing, fit gap analysis, reports, etc.Frequently update my project Lead and Engagement Manager on timeline, tasks, risks, roles & responsibilities, tenant management, data conversion.During my time as a Human Capital Management Analyst with Collaborative Solutions I obtained certifications in HCM Core and Recruiting, along with conducting an extensive amount of research into the Workforce Planning services offered. Show less

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  Martin's West Gastropub

  Mar 2016 - Oct 2016

  Front Of House Manager

  Day to day operations and maintenance of restaurant facilities, equipment, staff and inventory.Ensuring the guest experience is held to the highest possible standards, and responding to guest concerns.Hiring and training FOH staff while ensuring the highest levels of service are up kept.Private event organization for parties ranging from 10-250 people.Leading FOH staff by running daily educational meetings on the latest food and beverage trends and techniques.Assisting with any and all needs throughout dinner service with an attention to both detail and service.Development of Digital Dining POS system- adjusting from back end as needed. Show less

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  Sharon Heights Golf and Country Club

  Oct 2016 - Apr 2017

  Dining Room Manager

  Establish new service standards and protocols for brand new Poolhouse Restaurant.Oversee service for lunch and dinner shifts in 3 separate restaurant spaces (formal dining, lounge dining and casual poolside restaurant).Ensure effective management of 30+ FOH service employees in restaurant and banquet style services.Ensure member satisfaction in all service and dining areas.Development Jonas POS system for new restaurant.Work with management team and executive directors to build, develop and maintain an extremely high level of detail oriented service for the membership. Show less

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  Terrain Cafe

  Mar 2017 - Feb 2018

  Assistant General Manager

  Restructured the beverage program to drive local, California produced, beverages. Developing a cocktail program within the constraints of a type 41 license. Helped to decrease beverage cost of goods sold by over 20% within the first year through the use of inventory management, selective ordering and new product technology.Decreased labor costs through effective hiring and staff re-structuring. Developed and implemented a thorough FOH training program, helping to increase sales along with quality of service and product knowledge.Oversaw say to day operations 5-7 days a week, ensuring correct staffing levels for different services and private events. Show less

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  Flea Street

  Feb 2018 - Oct 2018

  General Manager

  Driving a well-established community restaurant, from its 37-year history, toward a goal of elevating service to modern fine dining standards. Reestablishing the locally inspired beverage program to represent the breadth of the west coast’s organically produced beverages.

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  B+B Palo Alto LLC dba Bird Dog

  Nov 2018 - Mar 2020

  Sommelier

  Working in conjunction with the Beverage Director to continue cultivating the international wine program within Bird Dog. This was achieved by improving staff training and education, inventory control, leading on the floor beverage sales during service and improving the guest experience at every interaction.

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  K&L Wine Merchants

  Mar 2020 - Sept 2021

  Operations Associate

  Navigating the global pandemic by shifting retail alcoholic beverage sales away from a traditional brick and mortar storefront and towards new methods of commerce, such as curbside pick up and local delivery. This role has challenged and assisted in my education of the beverage market and continues to allow for the use of critical thinking and problem solving on a daily basis.

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  Alliance Hospitality Group

  Mar 2021 - now

  Wine Director

  While under my direction, the wine program at Baltaire managed to solidify its status among the elite programs of Southern California by achieving the Wine Spectator Best Award of Excellence. We are able to showcase some of the finest wines in the world, exemplifying the classic styles and regions of the wine industry. This position allowed for the cultivation of a training program with a focus on not just the product on offer, but also the service of wine, FOH hospitality and service development and curation of the most exceptional dining experience possible. Show less