Sehra Parveen

Experience

• 

  Bird Worldwide Flight Services

  Dec 2019 - Jan 2023

  1. Supervise and mentor a team of customer service representatives.2. Set performance goals and provide regular feedback to team members.3. Handle escalated customer issues and ensure timely resolution.4. Monitor team metrics and implement strategies for improvement.5. Conduct training sessions to enhance the team's skills and knowledge.6. Coordinate with other departments to address customer concerns effectively.7. Serve as a point of contact for complex customer inquiries.8. Foster a positive and supportive work environment within the team.9. Ensure adherence to company policies and procedures.10. Continuously assess and refine customer service processes to enhance efficiency and satisfaction. Show less 1. Ensure smooth check-in, boarding, and departure processes for passengers.2. Handle customer inquiries, complaints, and feedback efficiently and courteously.3. Coordinate with ground staff and airport departments for seamless operations.4. Assist passengers with special needs and VIP services.5. Implement customer service initiatives to enhance satisfaction.6. Communicate flight updates and changes to passengers promptly.7. Utilize airport technology systems for efficient passenger management.8. Conduct regular audits to maintain service standards.9. Act as a brand ambassador for the airport and airlines.10. Foster a positive and welcoming atmosphere for travelers. Show less

  • Customer Service Team Lead

    Jan 2022 - Jan 2023

  • Customer Relations Executive

    Dec 2019 - Dec 2021
• 

  Akasa Air

  Feb 2023 - now

  Flight Attendant

  1. Ensure passenger safety and comfort throughout the flight.2. Conduct pre-flight safety checks and briefings for passengers.3. Provide exceptional customer service, including meal and beverage service.4. Respond to passenger inquiries, requests, and emergencies promptly.5. Assist passengers with boarding, seating, and luggage storage.6. Maintain cleanliness and orderliness of the aircraft cabin.7. Collaborate with fellow crew members to execute in-flight procedures smoothly.8. Adhere to airline policies and procedures for crew conduct and appearance.9. Monitor and manage passenger behavior and compliance with regulations.10. Remain vigilant and prepared to handle any unforeseen situations or incidents during the flight. Show less