Gurms Gill

Experience

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  Harp Place

  Sept 2003 - Sept 2005

  Administrator

  Filing and retrieving information and documents, data entry, typing letters,managing diaries, mainting office equipment, answering the phone and providing switchboard cover.This was also the placement where I completed my NVQ Level 2 in Business Administration

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  Capita

  Sept 2005 - May 2006

  Postal Processing Clerk

  Responsible for arranging the post received in due to the congestion charging was sent to the relevant department. Also was responsible for processing payment for the congestion that was received in the post.

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  Virgin Media

  May 2006 - Jan 2007

  Customer Service Agent

  Answer calls from customer who wanted to move address assist them to move their services with them and to arrange when it would be suitable for an engineer to apply the services at the new premises. We had to deal with any disconnection that was arranged and make sure they went swiftly.

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  Severn Trent Water

  Jan 2007 - Jun 2007

  Customer Service Advisor

  To provide a positive customer experience, answering calls from customer in regards to emergency issues they would have i.e. sewage leakage, leaks which will cause disturbance. It was also our responsibility to arrange for the engineer to arrive at the place of incident and advise customer of this.

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  TUI Group

  Jun 2007 - Nov 2015

  Role: Performing business acceptance testing for all new functionality delivered to the TUI UK websites and selling systems .Work with business / IT resource from appropriate teams / divisions to support testing requirements Duties-: • Work within eCommerce Development team using Agile Methodology to ensure delivery of project.• Review and understand business requirements at project initiation so that scripting can be carried out and effectively utilise them to create and write test cases.• Adept and fully competent in operating systems such as Hybris, Rally, Bugzilla and Jira to carry out my duties as Business Acceptance Tester.• Work closely with web developers to track status of defects using appropriate software, ensuring they are identified appropriately and fixed in a timely manner with relevant priority.• Working and Understanding from eCommerce Merchandising and Analytical team to understand Root Cause Analysis. • Gaining feedback from wider eCommerce team to understand impact of new elements of website. Show less

  • Business Acceptance Tester

    Sept 2013 - Nov 2015

  • Customer Support

    Jun 2007 - Sept 2013
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  Sainsbury's

  Nov 2015 - Mar 2023

  Test Engineer

  Role: Responsible and perform testing to ensure functionality being delivered is meeting business needs and requirements before this is implemented to production. Duties - : • Working on Kronos, Workforce Central which is a Labour Management Tool looking at replacing Legacy systems which is being used in Stores.• Managing Test Phase End to End.• Impact Assess new functionality which is being introduced and delivered by engaging with Product Owners and Delivery Managers/Project Managers from different areas of the business as an SME of project.• Work with Stakeholders to raise Risk, Issues and dependencies which will potentially impact Test timelines.• Work with Solution Architect and Developer to understand design/framework of new interface/functionality which will be introduced in the near future.• Plan each test phases with resources available within the team to ensure we are able to meet the test deliverables using MS Project and MS Excel.• Defect Analysis to understand Root cause and Workaround.• Liaise with different test teams to provide support with Test Deliverables.• Providing UAT sign off for any Testing completed by team. • Compile a Phase Test Report for stakeholders to understand Test Approach that is being taken.• Understand training needs and coach team members where necessary.• Working in a Waterfall methodology to help implement EPOS to over 500 stores and ensure Workforce Central is in over 1000 Stores in the estate. Show less

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  Sainsbury's Digital, Tech and Data

  Mar 2023 - now

  Engineering Manager

  Ensure your team possesses and develops the right skills and delivers by developing a deep understanding the requirements of the product you are building and adherence to tech standards.• Work with Product Managers and Engineers to define the vision and technical direction and measure success• Work with the coach and engineering community to advocate and embed Agile/lean delivery methodologies• Responsible for managing and delivering against initiative level budgets, working closely with Product to do this• Responsible for the service support and SLA's, DORA metrics and change, problem and incident management processes within our engineering capabilities• Manage the people and product financial data for your team, meeting targets, providing timely and accurate reporting, and creating opportunities for value realisation in line with our internal processes• Mentoring and coaching colleagues within your team using your expertise as an engineer• You'll participate in pooled recruitment of diverse teams who are both exceptionally talented and fit the culture of the business• Encourage and facilitate communities of practice to ensure we share best practice across the engineering teams• Help shape a world class engineering function by bringing your experience of cutting edge processes and technologies into the business Show less