Het Soni

Experience

• 

  FARM BASKET NUTRITION LLP

  Nov 2020 - Jul 2021

  Account Executive
• 

  Tim Hortons

  Aug 2021 - Oct 2022

  Customer Service Representative

  • Delivered prompt and courteous customer service to guests, implementing active listening skills to take orders with accuracy.• Built trust in brand by responding effectively as well as helpfully to customer needs.• Resolved customer complaints regarding sales and service. • Increased sales by offering advice o purchases and promoting additional products.

• 

  Nordia Inc.

  Nov 2022 - now

  Technical Sales Specialist

  • Initiating proactive to existing clientele expressing appreciation, removing concerns and exploring opportunities to enhance customer experience by actively listening for customer needs and feedback.• Implementing personalized strategies to gain new clients and to minimize churn and maximizing customer lifetime value.• Developing and executing personalized email marketing focused on different segments.• Utilizing data analytics to categorize customers based on their behaviour, preferences and demographics. • Acting as a first point of contact for delivering valuable insights for continuous improvement.• Achieved target by 73% new clients in Q3 through testimonials and reviews. • Providing support for marketing as well as customer support teams to collectively deliver seamless client experience. Show less