Sarra Khlaifia

Experience

• 

  Expeditors International GmbH

  Jan 2014 - Dec 2015

  Sales Operations

  In my position I am responsible for the pricing process and tender management for Air, Ocean and Brokerage Services. In addition to that my role is to enable the team to provide excellent customer service in a multi-modal environment by anticipating customer's needs and demands. Dealing with a diverse range of services allowed me to develop a self-dependent and organized working procedure.

• 

  Expeditors International B.V.

  Jan 2016 - now

  Driving the global business operations strategy and objectives seeking regional alignment and execution in Europe around the deployment of processes and systems by overseeing local efforts to enhance quality, drive efficiency and provide best in class service. Leading a crosscultural team of +50 people, responsible for transcontinentalroadfreight movements in-and out of the Netherlands serving all verticals tofurther develop the product in the marketplace through focus on Customers,Operations, Finance and People. Lead a team of 15 people providing excellent customer service to hightechaccounts in a roadfreight Crossdock model throughout Europe, beingrecognized as primary supply chain partner through NPS. Recruited and trained a team to understand and anticipate customerexpectations and become best in class logistics partner for clients with demandingKPI's.Supervised the establishment of new business successfully within the teamas well as growth of current service. Gained an overview of all products and services Expeditors offers andworked on projects travelling throughout Europe to supportenhancing operational productivity. I gained extensive training in theoperations and managerical responsibilities of every department.

  • Regional Business Operations Manager

    Jan 2023 - now

  • Product Manager, The Netherlands

    Jun 2021 - Jan 2023

  • Customer Program Manager

    Sept 2019 - Jun 2021

  • Customer Service Supervisor

    Jan 2018 - Aug 2019

  • Management Trainee

    Jan 2016 - Dec 2017