Maggie Epner

Experience

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  Various

  Jan 2005 - Jun 2017

  Hospitality / Sales / Customer Service

  Prior to getting into tech, I held various customer-facing and team lead roles in the hospitality/service industry from bars/restaurants to a high-end steakhouse, to a craft brewery.

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  NeighborWorks® Rochester

  Mar 2012 - Dec 2012

  Marketing & Development Coordinator
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  Hillside Family of Agencies

  Apr 2013 - Aug 2015

  Worked with at-risk students at an urban high school in Rochester, NY to improve their academic performance, secure employment and get college-ready. Provided comprehensive support to dual-diagnosed clients in New York's only residential Intensive Support Unit.

  • Case Manager

    Nov 2013 - Aug 2015

  • Direct Support Specialist

    Apr 2013 - Nov 2013
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  Center for Community Alternatives

  Sept 2015 - Sept 2016

  Hired on as a temporary consultant following my internship to continue overseeing the youth mentorship program I introduced and improve operational effectiveness. • Established a client onboarding process• Digitized the organization’s activity tracking process & created a system for capturing the engagement data of >85 clients, providing actionable insights for case managers and streamlining the court reporting processes of 2 previously separate departments• Collated the details of 55 high schools in Brooklyn, NY and created a comprehensive outreach strategy to address the gap between case management and academic support services; trained staff in how to execute on this strategy individually and as a team Show less

  • Program Management Consultant

    Jun 2016 - Sept 2016

  • Client Advocate / Project Manager

    Sept 2015 - May 2016
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  Safe Horizon

  Sept 2016 - May 2017

  Clinical Social Worker

  Second-year Master's placement; provided intensive, trauma-focused psychotherapy to survivors and witnesses of trauma and interpersonal violence and worked on the clinic's intake team, conducting phone screenings, intake assessments, and triaging accordingly.

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  Technological University Dublin

  Feb 2018 - Feb 2019

  Project Officer

  Managed a community outreach program within TUD's Access & Civic Engagement department that connected students from economically disadvantaged secondary schools with STEM-focused workshops at the University to help lower the barriers to and raise awareness of higher ed. opportunities within Ireland.

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  LinkedIn

  Feb 2019 - now

  As part of LinkedIn's Sales Solution team, I partner with mid-market sized companies to help them transform their businesses and reimagine their revenue generating strategies by leveraging Sales Navigator and harnessing the power of AI to understand market opportunity and deepen customer relationships. Co-led GoGreen, LinkedIn's internal community that organizes events, initiatives, and learning opportunities to promote greater environmental awareness and sustainability among LinkedIn employees. CSM within LinkedIn's Sales Solutions division, working with SMB, MM, and Enterprise customers. Managed the relationship with JobCare, LinkedIn's primary non-profit partner in Dublin, to facilitate various skill-building and coaching workshops between LinkedIn employees and active jobseekers engaged with JobCare.

  • Senior Relationship Manager

    Jan 2022 - now

  • GoGreen Team Lead (volunteer)

    Dec 2019 - Jan 2023

  • Customer Success Manager

    Dec 2020 - Dec 2021

  • Social Impact Program Manager (volunteer)

    Feb 2020 - Dec 2021

  • Customer Success Analyst, Global Accounts - Connected Enterprise

    Feb 2019 - Dec 2020