Gayathri Ajay Kumar

Experience

• 

  First Circle Financial Services

  May 1998 - Dec 1998

  Telesales Executive for American Express Credit Cards
• 

  Canon India

  Jan 1999 - Dec 1999

  Telemarketing Executive
• 

  Excel Logistics Ltd.

  Jan 2000 - May 2000

  Customer Service Executive
• 

  HSBC

  Aug 2000 - Jun 2009

  Strategic planning, staffing, management and financial performance of Credit Card Operations.Manage a team of 8 Assistant Managers and 90 executives.Procedural reviews involving development of end to end process flows.Handling escalations and ensuring first time resolution.Performance management and succession planning. Operational risk and control assessment. Manage the Fraud and Collections process under US Cards.Manage a team of 23 executives.Support the Deputy Center Manager in completing a special project for the center.Trained a team of 8 Assistant Managers on operational aspects.Completed a project in General Enquiries to reduce rework from 25% to zero.

  • Manager Operations

    Mar 2005 - Jun 2009

  • Assistant Manager Operations

    Mar 2003 - Feb 2005

  • Processing Executive

    Aug 2000 - Feb 2003
• 

  Amazon Development Centre, India

  Nov 2010 - Apr 2011

  Customer Service Manager

  Customer servicePeople managementStakeholder managementService level management

• 

  Wells Fargo

  May 2011 - Jun 2015

  Cost effective utilization of available resources.Enable significant reduction in the operating costs whilst maintaining customer service standards. Delivery of a high quality service by ensuring all Service Level Agreements are met.Overall responsibility for process management and operational integrity.Develop a motivated, highly skilled team to meet business objectives. Managing, setting objectives and developing a cohesive work culture.Building and maintaining good working relationships with all stakeholders.To continually re-assess the operational risks inherent to the business. Contingency requirements are continually assessed. Monitor expenditure against operational budgets. Show less

  • Senior Operations Manager

    May 2014 - Jun 2015

  • Operations Manager

    May 2011 - May 2014
• 

  Wells Fargo

  Jun 2016 - Oct 2021

  Project Management for Wholesale Operations function in Wells Fargo India

  • Assistant Vice President

    Dec 2017 - Oct 2021

  • Senior Operations Manager

    Jun 2016 - Dec 2017
• 

  State Street

  Oct 2021 - Aug 2023

  Vice President Asset Management

  Asset Management Services

• 

  MUFG

  Oct 2023 - now

  Vice President Business Management
• 

  MUFG

  -

  Vice President Business Management