William García

Experience

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  TELUS International

  Aug 2011 - May 2016

  Promote the efficient use of financial resources by monitoring and evaluating the finances within TELUS International accounts. In addition, provide reports of financial situations, cost/benefit analysis, metrics, and bonuses. Formulation of the annual budget and supervising the progress throughout the year. Ensure compliance with the budget as authorized and ensuring the profitability of the accounts. Lead an operation team of 25-30 team members. Create and monitor action plans to improve performance, financial and operational metrics and engagement. Establish and communicate monthly KPIs to the operation in order to comply with the client's requirements. Support Operations with reports related to SL compliance and staff allocation. Payroll discounts and bonus calculations. In addition, lead projects to increase efficiency of the operation and manage intraday service level acceptable goals, monitor real-time adherence to schedules and flow of calls, chats, and/or emails. Generate reports based on the latest gamer's trend and game usage. Zynga Poker Tier 3, player advocate

  • Financial Analyst

    Feb 2015 - May 2016

  • Operation Team Leader

    Oct 2013 - Feb 2015

  • Reporting Analyst

    Jan 2013 - Oct 2013

  • Business Analyst

    Feb 2012 - Jan 2013

  • Costumer Advocate

    Aug 2011 - Feb 2012
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  Unilever

  May 2016 - May 2017

  Financial Cost Controller

  Manage in partnership with Factory Director the production costs of the biggest El Salvador based detergent factory. Supervise Production Budgets to assure cost per ton targets and budget compliance. Audit warehouses of finished goods, raw materials, and semi-finished products in order to reflect true financial information for decision making. Ensure correct accounting of the production cost making disaggregation between direct and indirect costs of manufacture.

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  TELUS International

  May 2017 - Jan 2021

  Financial Planning Manager

  As part of the Financial management team, I was responsible for economic evaluations of new investments, forecasts, financing, and monitoring budget execution. Prepare performance reports to the board of directors, profitability analysis, sensitivity analysis, variations, and cost control. In addition, provide support to VPs, directors, and CFO in any financial decision, making sure that the best cost/benefit action is being executed.Develop trustworthy relationships with clients, suppliers, and external members. Negotiate with suppliers and new clients contracts and pricing terms. Lead local Finance Team to corporate and upper management objectives, ensuring engaged team members. Show less

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  Airline MRO Parts (AMP)

  Jan 2021 - May 2024

  Finance Manager

  As Finance Manager in AMP, I was responsable for accounting, treasury and taxes of a multinational company. Promoting continuous improvement of accounting practices, while managing an end-to-end audit process of current systems and processes, acting as the first point of contact for internal and external auditors.Preparing all tax compliance alongside our tax Advisors, assisting in audits, and responding to tax correspondence in USA and Panamá. Monitor and manage the adequate usage of the company resources to ensure liquidity through accurate cash flow projections and collection plans. Acting as first contact of bank institutions for financing and products. Support other departments and stakeholders in decisions that implies a financial impact, assist forecast and budget preparations; provide financial reporting and analysis to Management, Executive and Board of the business. Show less

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  Dollarcity

  May 2024 - now

  Regional Treasury and Reporting Manager