Fernanda Velasquez S.

Experience

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  Sitel

  Apr 2013 - Mar 2015

  Customer Service Representative

  -Provided comprehensive technical support to customers, troubleshooting and resolving issues related to cellphones.-Addressed customer inquiries promptly and effectively, ensuring a high level of customer satisfaction.

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  Handsome Nica S.A

  Jan 2015 - Jan 2016

  Merchandise Assistant

  -Planned and developed production strategies for Wal-Mart's account, ensuring efficient operations.-Ensured strict adherence to quality and production procedures throughout all factory areas, in accordance with Wal-Mart regulations.-Organized and facilitated meetings with Wal-Mart's team to align objectives and discuss pre-production requirements.-Successfully exported over 1 million pieces to the USA, meeting all quality standards and delivery timelines.

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  Concentrix

  Dec 2017 - Apr 2018

  -Conducted visual and phone screening to assess candidate qualifications and suitability for positions.-Conducted face-to-face interviews for agent and management positions, evaluating candidates' skills and cultural fit.-Provided, explained and reviewed candidates tests to candidates, assessing their abilities and aptitudes.-Scheduled interviews, coordinating availability between candidates and interviewers.-Provided support in job fairs, representing the company and attracting potential candidates.-Assisted the recruiting department in various tasks as needed to support recruitment efforts. Show less

  • Recruiter

    Jun 2016 - Apr 2018

  • Concentrix Recruiter / Talent Development program (Internal Internship)

    Dec 2017 - Mar 2018
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  MDB Capital Group

  Aug 2018 - Aug 2019

  Appointment Manager Specialist

  -Provide support to sales teams by accepting, managing and following-up orders.

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  Landterra

  Aug 2019 - Jul 2020

  Recruitment Specialist

  -Undertook all internal and client acquisition cycles, ensuring successful recruitment outcomes.-Presented the Nicaraguan workforce to companies seeking to establish operations in the country.-Performed visual screening, cold calling and phone screening to identify candidates for all projects.-Served as the primary point of contact for Landterra's partners, addressing any needs or concerns.-Trained and oversaw members of the recruitment team, promoting a high-performance environment.-Analyzed, recognized, and executed improvements in HR operational processes.-Collected and managed pre-employment documentation, coordinated and conducted new hire onboarding. Show less

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  TOP FLOOR MARKETING

  Jan 2020 - Jan 2021

  Human Resources Coordinator

  -Addressed internal and external HR inquiries or request, delivering exceptional assistance and support.-Assisted managers in conducting performance management evaluations, ensuring fairness and consistency.-Performed employees onboarding and offboarding.-Designed, implemented, and continually improved the company's recruitment strategies to attract top talent.-Managed the full cycle of recruiting for open positions, from sourcing and screening candidates to conducting interviews and making hiring recommendations.-Handled various additional HR-related responsibilities as necessary to ensure efficient operation of the division. Show less

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  Mindstrong

  Jan 2020 - Jan 2020

  Contract Recruiter

  -Performed visual screenings using Boolean Search methodologies with a focus on diversity, and carried out comprehensive phone evaluations to assess candidate qualifications.-Built candidate pipelines through targeted sourcing strategies, leveraging online and professional platforms.-Fostered ongoing communication with candidates, ensuring proper follow-up at every stage of the process.

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  Rush Ventures

  Jan 2021 - Jan 2022

  HR Manager

  -Led the full recruitment cycle, including designing and implementing processes and hiring for the Canada and LATAM regions. -Devised and aligned HR strategies with the business’s mission and values, and implemented initiatives to improve collaboration and inclusivity, promoting a positive organizational culture. -Handled benefits and compensation programs, ensuring competitive offerings and employee satisfaction. -Managed company payroll, ensuring timely and accurate payments to employees and overseeing all associated payroll functions. -Coordinated employee onboarding and offboarding to ensure successful transitions. -Resolved employee inquiries and HR-related issues effectively, enhancing the overall work environment.-Handled various additional HR-related responsibilities as necessary to ensure efficient operation of the division. Show less

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  OOQIA

  Jun 2022 - Sept 2024

  Talent Manager

  -Manage end-to-end recruitment for IT positions, including candidate sourcing, screening, interviewing, and making hiring recommendations. -Optimize IT resumes for client presentation, highlighting the skills of both internal and external candidates. -Develop and refine talent management processes to enhance the experience of employees and candidates. -Design and execute engagement strategies to boost employee satisfaction and retention. -Participate actively in technology communities to elevate brand visibility and attract top talent. -Research, develop, and implement a competency matrix for non-technical skills across all company roles, tailored to support career development and hiring requirements. -Oversee employee onboarding and offboarding processes to ensure efficient transitions.-Collaborate with software developers on talent management projects using agile methodologies,improving project efficiency and outcomes. Show less

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  HIKINEX

  Sept 2024 - now

  Talent Acquisition Manager - Latin America

  HIKINEX is a Multi-Channel integrated service provider that supports companies where and when they need us. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources (Manila) to provide superior support services at a fraction of the cost.We excel in the following key verticals: - CX (Customer Experience)- SOS (Sales Outsourcing Solutions)- RPO (Recruit Process Outsourcing)- eDiscovery Staffing (Offshore Project Management and Data Technicians)- BackOffice Support (Accounting, AR / AP, Executive Support and Administration) www.Hikinex.comwww.Hikinexworkforce.com (eDiscovery) Scale Fast, Drive Profit – You CAN do both with HIKINEX! Show less