Akshit Dilta

Experience

• 

  Unisys India

  Jun 2016 - Jul 2018

  Team Lead

  Responsibilities: Salesforce active directory• Establish, Maintain & enhance security, using profiles and role hierarchy.• Design, document, build, test and deploy enhancements to Salesforce active directory.• Project deployments: Planned and outlined project requirements, and resources. Maintained budget and deadlines.• Key contributor to defining SLA terms and pricing for Outbox Systems' products• Created opportunities within the team dynamic to promote morale and resource development• of Salesforce based on specs or requirements• Helped in the configuration to develop better business solutions by using the tools provided by the Sales force platform. • Troubleshoot IT queries, Antivirus, Shared drives, Active Directory, Supporting Windows 7, Windows 8, Windows 8.1 and Windows 10.• Provide assistance to user for different supported applications – Office (2007, 2010, 2013, O365), VPN, Salesforce, Yardi Voyager, Active directory etc.• Daily reports on excel.• Handled Breached client critical queries.• Trained the entire process of 30 people in recession crisis.• Conducted team hurdles to provide process related updates to the team Show less

• 

  Teleperformance

  Jun 2018 - Sept 2021

  Assistant Operations Manager

  • Accomplishes department objectives by managing staff; planning and evaluating department activities.• Maintains staff by recruiting, selecting, orienting, and training employees.• Ensures a safe, secure, and legal work environment.• Develops personal growth opportunities.• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.• Coaches, counsels, and disciplines employees.• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.• Contributes to team effort by accomplishing related results as needed.• Working as a team leader and handling 35 IT Helpdesk support engineers, managing the tools along with deployment, billing, packages, financial transactions for the clients.• Handling the domestic chat premium desk of client Tata Sky and is responsible for KPA’s and KRA’s and service delivery. Show less

• 

  TruckX Inc

  Aug 2022 - Sept 2023

  Process Manager
• 

  Admiral Group Plc

  Sept 2023 - now

  Manager