Mustafa Ansari

Experience

• 

  Reward4risk Ltd.

  Jul 2012 - Dec 2012

  Game Tester

  Manual testing of the game for defects & bugs.

• 

  Mphasis

  Dec 2012 - Feb 2014

  Technical Support Associate

  Troubleshooting network related issues for Bank of America employees over the phone, chat or remote control sessions.

• 

  NCR Corporation

  Feb 2014 - Oct 2023

  1. Virtual Desktop Infrastructure.Primary SME for the VDI solution.Leading VDI solutions on VMWare, Azure Virtual Desktops & Nutanix.2. Public Key InfrastructurePrimary SME for the PKI stack running internally and externally.Internal PKI runs on Microsoft Certificate Services.External PKI stack is provided by DigiCert.3. Microsoft AzureGlobal Administrator on Azure for our tenant.Integrate their applications for single singe-on (SSO) based on SAML & OAuth.Implement Conditional Access security policies for application and end user access.Manage SSPR & MFA deployments.Azure AD Connect.Analyze and implement various services offered by Azure Show less Managed a team of Analysts under Access Management.Making sure all access management requests are fulfilled adhering to the defined processes.Managing monthly metrics of the team and making sure all SLAs are met.Managing individual metrics and making sure individual metrics and goals are met.Grooming theteam members to improve their current performance.Training the team members on existing process & technologies.Responding to technical & operational queries & escalations.Working on planned & unplanned projects.Progressive & continuous learning of technologies to help improve the current process.Also managed a team of IT Service Desk Analysts. Show less

  • Infrastructure Ops Engineer III

    Jul 2022 - Oct 2023

  • Infrastructure Ops Engineer II

    Apr 2022 - Jul 2022

  • Infrastructure Ops Engineer

    May 2019 - Mar 2022

  • Subject Matter Expert

    Oct 2016 - May 2019

  • Information Technology Help Desk Analyst

    Feb 2014 - Oct 2016
• 

  NCR Atleos

  Oct 2023 - now

  Infrastructure Operations Engineer III

  1. Identity & Access ManagementLeading the operations & support team working on Microsoft Azure/EntraID & ForgeRock.2. End User Computing L2 SupportLeading the EUC L2 team that supports issues on Windows, Software distribution & patching, Personal & Android Enterprise devices.3. Virtual Desktop Infrastructure (VDI)Architect for the Azure Virtual Desktop (AVD) platform.Leading & managing the team handling the Azure Virtual Desktop operations.