Jaishri Jain

Experience

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  Teleperformance

  Oct 2020 - Jun 2021

  Customer Service Representative

  Efficiently resolved customer complaints, managed database entries, and created status reports for 80+ customers daily to meet company goals.Implemented a comprehensive review process, resulting in a 30% decrease in errors in documentation and deliverables.Built strong and sustainable relationships with customer accounts through open and interactive communication, enhancing customer satisfaction and loyalty.

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  The Home Depot

  Mar 2022 - now

  Dedicated to ensure customer satisfaction and streamlined operations, I excel as a pivotal point of contact for diverse stakeholders, including customers, project support teams, kitchen designers, vendors, installers, and third-party agents. With a commitment to prompt and efficient service, I handle an average of 100 customer inquiries daily, adeptly resolving issues spanning product inquiries, shipping, billing, refunds, and more. Backed by strong organisational and problem-solving skills, I meticulously attend to details. Through effective communication—both in-person and over the phone—I provide valuable product insights, process orders seamlessly, and professionally address concerns, fostering customer loyalty. Show less

  • Department Supervisor

    Dec 2023 - now

  • Special services associate

    Mar 2022 - Dec 2023
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  H&R Block Canada

  Jan 2023 - May 2023

  Customer Service Lead

  Led a dedicated team of 10 tax professionals to deliver exceptional customer service to a client base of over 800 during the demanding tax season. By implementing innovative customer service techniques and conducting regular training, we achieved an impressive 92% client satisfaction rating. The strategic outreach initiatives and personalised follow-up strategies resulted in a remarkable 25% improvement in client retention.