Farhan Kaser

Experience

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  Four Seasons Hotels and Resorts

  Feb 2006 - Oct 2023

  Start March 2015.-To ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected .-To achieve maximum efficiency and productivity for the hotel.-To compile and to submit, on a yearly basis, the operating budgets, the capital expenditures, and the department’s requirements for linens, uniforms and all other consumables.-To develop and issue written procedures for all departments under the jurisdiction of Housekeeping.-To take all necessary personnel actions within the limits of approved policies, budgets, and salary ranges.-To coordinate and communicate with all managers and department heads.-To meet regularly with staff in this department.-Upgrade guest services on a continual basis.-Punctual and accurate reports.- Ensure service and production is provided in the proper manner, and with the usual high standards . Understand, maintain and execute operational manuals and guidelines.-Select and recruit qualified people- Initiate an effective training program, both formal and on the job.- Develop knowledge and skills of employees- Familiarize employees with opportunities for progress and ensure proper advancement- Understand and Control Costs. Detect waste in productivity in terms of minutes, methods, money, machines, and materials and take the proper action.- Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve.- Establish safe working conditions and practices. Ensure proper cleanliness in all areas. Require staff to wear proper apparel at all times.- Create progressive reporting relationships with superiors and subordinates.-Communicate Clearly.- Maintain a high quality of housekeeping standards in:-Rooms-Linen and Uniform-Valet and Seamstress-Lost and Found-Laundry-Janitorial and Contract Cleaners. Show less To ensure that the Housekeeping and Laundry/Valet Departments provide the highest standards of excellence in product, physical atmosphere, and service. c) To maintain superior standards of cleanliness in both public and staff areas. 3. SPECIAL REQUIREMENTSa) Must be willing to work a flexible schedule.b) Assist in maintaining a safe environment at all times.c) Able to maintain and support company standards.d) Assist to prepare material for all bulletin boards in Housekeeping.4. RESPONSIBILITIESa) Assist in the recruitment, hiring, training, evaluating, disciplining, and motivating of employees.b) Be responsible for the timely completion and posting of all schedules. Monitor staffing to insure maximum service, quality, efficiency, and productivity.c) Monitor daily assignments to insure that proper quotas are maintained. d) Ensure that all daily and bi-weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.e) Review weekly requisition of guest supplies from storerooms using the proper requisitioning procedure based on occupancy. Also, monitor the requisitioning of office and cleaning supplies.f) Inspect all public and back of house areas cleaned on a regular basis to help ensure maintenance of standards. g) Participate in the monitoring of cost management as it pertains to inventories, use of supplies, labor and energy.h) Become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality, and personnel. Through the Laundry/Valet Manager, be responsible for the operation of both areas in the absence of the Director of Housekeeping. Show less -To ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected .-To achieve maximum efficiency and productivity for the hotel.-To compile and to submit, on a yearly basis, the operating budgets, the capital expenditures, and the department’s requirements for linens, uniforms and all other consumables.-To develop and issue written procedures for all departments under the jurisdiction of Housekeeping.-To take all necessary personnel actions within the limits of approved policies, budgets, and salary ranges.-To coordinate and communicate with all managers and department heads.-To meet regularly with staff in this department.-Upgrade guest services on a continual basis.-Punctual and accurate reports.- Ensure service and production is provided in the proper manner, and with the usual high standards . Understand, maintain and execute operational manuals and guidelines.-Select and recruit qualified people- Initiate an effective training program, both formal and on the job.- Develop knowledge and skills of employees- Familiarize employees with opportunities for progress and ensure proper advancement- Understand and Control Costs. Detect waste in productivity in terms of minutes, methods, money, machines, and materials and take the proper action.- Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve.- Establish safe working conditions and practices. Ensure proper cleanliness in all areas. Require staff to wear proper apparel at all times.- Create progressive reporting relationships with superiors and subordinates.-Communicate Clearly.- Maintain a high quality of housekeeping standards in:-Rooms-Linen and Uniform-Valet and Seamstress-Lost and Found-Laundry-Janitorial and Contract Cleaners. Show less -To oversee the day to day operation in areas relating to the Housekeeping Department and to administer the supervision of all housekeeping staff in conjunction with the Director of Housekeeping.-To assist in general inventories by taking inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing.-To recommend changes in the operating philosophy of the Housekeeping Department.-To recommend changes in procedures for other departments.-To oversee the cleanliness and maintenance of guest rooms, public and back of house areas, in accordance with procedures set forth .-In the absence of the Executive and Assistant Director of Housekeeping, to be responsible for the smooth running and operation of the Housekeeping Department and all related areas.-To deal efficiently with all housekeeping personnel.-To assist in cost control and payroll.-To maintain good communications with other departments. Show less The cleaning and daily maintenance of the other facilities and special features of a property1.Public rest rooms - all public restrooms are to be detailed cleaned. 2-Elevators - Clean the exterior and interior, door frames, mirrors, elevators tracks, light fixtures, flooring and call buttons.3.Escalators - Clean tracks, railings, side panels.4.Marble floors .5- Carpet 6- wood flooeing cleaning .7-TILE / LINOLEUM FLOOR FINISHING.8- CONCRETE CLEANING.9-OTHER MISCELLANEOUS FACILITIES.- The cleaning of these areas will vary with the type of flooring and surfaces. Show less 1.The ability to follow all payroll procedures and complete a daily assignment sheet. 2.The ability to keep the lobby and restrooms neat, clean and well supplied. 3.The ability to spot all furniture and keep it in its proper place. 4.The ability to clean ashtrays, urns, elevators, elevator doors, windows, carpets as well as collect trash throughout the hotel. 5.The ability to offer assistance to any guest in a courteous and friendly manner. 6.The ability to maintain a neat and clean personal appearance. 7.The ability to clean all brass in the public areas. 8.The ability to maintain all equipment and supplies and use them in a proper manner. 9.The ability to fold hock towels for restrooms.10.The ability to respond properly in any hotel emergency or safety situation.11.The ability to complete any project assigned by the Director of Assistant Executive Housekeeper. Show less

  • Director of Housekeeping

    Jul 2019 - Oct 2023

  • Housekeeping Manager

    Mar 2006 - Oct 2023

  • Housekeeping Manager

    Feb 2006 - Oct 2023

  • Housekeeping Manager

    Jan 2014 - Mar 2017

  • Assistant Housekeeping Manager

    Jun 2008 - Jan 2014

  • Puplic Area Supervisor

    May 2007 - Dec 2008

  • Public Area Attendant

    Feb 2006 - Jan 2007
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  Housekeeping manager

  Apr 2014 - Mar 2017

  Manager

  Assist in the recruitment, hiring, training, evaluating, disciplining, and motivating of employees.B)Be responsible for the timely completion and posting of all schedules. Monitor staffing to insure maximum service, quality, efficiency, and productivity.c) Monitor daily assignments to insure that proper quotas are maintained. d) Ensure that all daily and bi-weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.e) Review weekly requisition of guest supplies from storerooms using the proper requisitioning procedure based on occupancy. Also, monitor the requisitioning of office and cleaning supplies.f) Inspect all public and back of house areas cleaned on a regular basis to help ensure maintenance of standards. g) Participate in the monitoring of cost management as it pertains to inventories, use of supplies, labor and energy.H) Become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality, and personnel. Through the Laundry/Valet Manager, be responsible for the operation of both areas in the absence of the Director of Housekeeping.i) Become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area.j) Ensure proper professional working relationship with all departments and divisions within the hotel.k) Command thorough working knowledge of the hotel computer system, especially as it pertains to Housekeeping.l)Inspect at least 50 rooms per week.m)Inspect at least 25 turndown rooms per week.n)Review on a monthly basis all work orders, submitting in writing a list of all outstanding work ordersO) Be responsible for various studies and projects as they pertain to Housekeeping.q)Develop and maintain the "General Clean Program" for the guest rooms. r) Participate in conducting and planning monthly depart Show less

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  Junada hotel

  Jul 2021 - Feb 2023

  Director of operations

  operations