Shubham Jain

Experience

• 

  Abhikrati Foundation

  Jan 2021 - now

  KRAs - Domains - Campaign Build Up - Educational Research - Web Design - Graphic Design - Donations - Field Work (Education & Event Drives)- Cashbook/ Invoices (Database Management)- Content Management

  • Lead Member- Research

    Mar 2022 - now

  • Member- Research

    Jan 2021 - Feb 2022
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  CYBERINITIATION

  Jun 2022 - Sept 2022

  Frontend Developer

  KRA's- Written well-designed, testable, efficient code.- Created website layout/user interface by using standard HTML/CSS/Javascript practices. - Integrated data from various back-end services and databases. - Gathered and refined specifications and requirements based on technical needs. - Maintaining optimal software documentation. - Been responsible for maintaining, expanding, and scaling the company site.

• 

  Prolific Systems & Technologies Pvt. Ltd.

  Jul 2022 - Jul 2022

  Machine Learning and Python Training
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  ServerGuy

  Feb 2023 - Jun 2023

  Support Desk Engineer

  KRA's - - Successfully planned and implemented technical support strategies that resulted in a 20% reduction in client complaints.- Executed routine operations, proficient in advanced Excel, PowerPoint, document creation, and email communication.- Coordinated with developers on bug fixes and modifications.- Initiated root cause analysis of issues and bugs, collaborating with project managers.- Preparing technical support team performance reports.- Ensuring that the team members adhere to the client success guidelines and company policies- Engineer Training to provide the best technical support.- Creating & Defining Clear SOPs for Team- Creating & Defining Clear SOW for Client Show less

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  Datacultr

  Dec 2023 - now

  Human Resources Intern