Talk to sales Try for Free
Michael Francisco

Michael Francisco

Help Desk Support Analyst

Followers of Michael Francisco691 followers
location of Michael FranciscoGreater Philadelphia

Connect with Michael Francisco to Send Message

Connect

Connect with Michael Francisco to Send Message

Connect

  • Timeline

  • About me

    Senior Product Manager | Fanatics Betting & Gaming

  • Education

    • Penn State University

      2010 - 2014
      Bachelor's Degree Finance / Management Information Systems

      Activities and Societies: Penn State Dance Marathon (THON) Graduated with a Bachelor's of Science Degree in Finance with a minor in Information Systems Management.Volunteered countless hours to the Penn State Dance Marathon (THON) as a Committee Captain. Held the responsibility of working with donors to procure food and beverage donations at all of the THON events throughout the fundraising season. Responsible for managing relationships with a large variety of donors and leading a committee of 20+ committee members.

  • Experience

    • Bank of America Merrill Lynch

      May 2011 - Aug 2011
      Help Desk Support Analyst

    • Bank of America Merrill Lynch

      Jun 2012 - Sept 2012
      Operations Analyst

    • Bank of America Merrill Lynch

      Jun 2013 - Sept 2013
      Summer Analyst

    • Bank of America Merrill Lynch

      Jul 2014 - Jun 2022

      - Collaborate with stakeholders to gather and define user requirements, while partnering with technology teams to design and implement optimal solutions- Effectively communicate business demands to tech partners to ensure adequate delivery of solutions- Manage improvements across three different customer facing platforms including: MyMerrill, Merrill Edge and Private Bank - Redesigned UI of crucial tax application relied on by client facing associates during tax season using Adobe's Creative Suite- Prioritized backlog of user stories and epics based on team capacity, business value, and time to market- Collaborated with our business partners to improve system performance and usability- Documented product requirements and drove traceability throughout solution implementation - Responsible for driving projects and tracking key milestones from initiation to completion- Escalated open issues and risks to senior management and facilitated conversations for resolution- Bridged gap between client and account data team and infrastructure team to deliver new hardware and storage requirements for large IBM DataStage intiative

      • Vice President | Technical Product Owner

        Oct 2018 - Jun 2022

      • Assistant Vice President | Technical Business Analyst

        Feb 2016 - Oct 2018

      • Technical Project Manager

        Jul 2014 - Feb 2016

    • Fanatics

      Mar 2022 - now

      • Senior Product Manager

        Feb 2024 - now

      • Product Manager

        Feb 2023 - Feb 2024

      • Associate Product Manager

        Mar 2022 - Feb 2023

  • Licenses & Certifications

    • Certified SAFe Product Owner/Product Manager

      Scaled Agile, Inc.
      Apr 2019

    • SAFe Certified Scrum Master

      Scaled Agile, Inc.
      Mar 2018

  • Volunteer Experience

    • Enterprise Technology Chair of Inter-Generational Employee Network

      Issued by Bank of America Merrill Lynch on Jan 2019
      Bank of America Merrill LynchAssociated with Michael Francisco

    • Hospitality Captain

      Issued by Penn State Dance Marathon on Sept 2013
      Penn State Dance MarathonAssociated with Michael Francisco