Mervat Abdelhakam

Experience

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  Ameco Tech

  Jun 2009 - Sept 2010

  Sales Agent

  -Selling google ads for different business sections targeting the US and Canada Market and meet monthly target, Follow up with clients for business and campaigns satisfaction, Monitoring the ads on the first page.

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  Call Egypt

  Dec 2010 - Jun 2011

  Sales Agent

  Selling adwords ads and campaigns to companies in USA and Canada market.Google Adwords managing, creating adwords campaigns and ads, managing their rankings on the first page.Established client accounts- contacted clients regularly to establish effective working relationships.Analyzed market potentials- Researched prospective customers and potentialProfit.

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  Centro Global Solutions

  Jul 2012 - now

  Sales Agent

  Marketing agent targeting U.S seniors -promoting medical equipment over the phone.

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  Emirates NBD

  Dec 2013 - now

  Collections Analyst

  • Served a bilingual collections representative role.• Developed new processes to reduce aged accounts from 60 to 0 days• Negotiated settlements and established promise to pay.• Performed skip tracing and updated customer information in the data base.• Handled different types of products including (Credit cards, Personal loans, Auto loans and Personal cash loans) • Over Achieved recovery of > 100% of bad accounts• Classified overdue accounts for efficient collections. • Implemented processes to recover account from X-30 days.• Performed skip tracing and returning cars to the bank.• Raising RPO AND returning cars to the bank in the auto loans product. Show less

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  ADIB - Abu Dhabi Islamic Bank

  Apr 2017 - now

  Collections Officer